Fall 2026: Community Manager Co-op, Social Media & Online Engagement (July to December)

Work Period: July 2026 to December 2026

Location & Schedule: This is a full-time, 40-hour-per-week position with a minimum of 3 days per week onsite in Needham, MA with the remaining days worked remotely. There is no relocation or housing assistance for this position.

Join the SharkNinja Early Edge Experience: Built for early career talent. Geared toward impact. Driven by speed. Whether you're in a co-op or internship, our early talent program is designed to provide valuable exposure to the industry and a fast-paced professional environment. You’ll dive into meaningful projects and tasks that sharpen your skills and deepen your knowledge. Along the way, you’ll benefit from professional development opportunities, community events, and connections that make your experience well-rounded and enriching. Your time with us will culminate in an opportunity to showcase your contributions and learnings to SharkNinja leaders because this is a program for those ready to shape what’s next — fast.

This role: As a Community Manager Co-op, Social Media & Online Engagement, you will be the primary liaison between our brand and our community of customers, followers, and enthusiasts. You will be responsible for nurturing relationships, facilitating discussions, and fostering a positive and supportive environment within our online communities. The ideal candidate will be passionate about our brand, highly communicative, and adept at building and maintaining relationships.

Here are some of the EXCITING things you’ll get to do:

• Implement a community engagement strategy to grow and nurture our online communities across various platforms, including but not limited to social media, forums, and online groups
• Actively monitor and respond to community feedback, inquiries, and discussions in a timely and professional manner, representing our brand voice and values
• Cultivate and maintain relationships with community members, influencers, and brand advocates to foster loyalty and advocacy
• Create and curate engaging content, including posts, polls, contests, and events, to stimulate interaction and participation within the community
• Collaborate with cross-functional teams, including marketing, customer support, and product development, to gather insights and feedback from the community and advocate for their needs and preferences
• Identify and leverage opportunities for user-generated content, testimonials, and case studies to showcase the value and impact of our products or services
• Monitor community trends, sentiment, and engagement metrics to measure the effectiveness of community initiatives and inform future strategies
• Stay informed about industry trends, best practices, and emerging technologies related to community management and social media

ATTRIBUTES & SKILLS:

• Education: Current student in their third year or beyond of a bachelor's program, currently enrolled in a master’s program, or has graduated within the past year
• Must be able to work a full-time, 40-hour-per-week schedule with a minimum of 3 days per week onsite in Needham, MA
• Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences and adapt to various communication styles
• Strong interpersonal skills and the ability to empathize with community members, address concerns, and resolve conflicts diplomatically
• Proficiency in social media management and analytics tools
• Creative thinking and problem-solving abilities, with a proactive and results-driven mindset
• Passion for our brand and industry, with a genuine interest in building relationships and fostering community engagement
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Embodies SharkNinja's success drivers:
  • Rarely Satisfied – Adopt a “no delays” mentality in delivering against market needs/timing
  • Progress over Perfection - Make quick, daily progress and continuously adapts to achieve results rather than requiring perfect planning
  • Details Make the Difference - Can coordinate timelines & deliverables to ensure accuracy and consistency across all consumer-facing materials
  • Winning is a Team Sport - Ability to develop strong cross-functional relationships
  • Communicate for Impact - Strong communication skills - ability to deliver effective presentations to all levels of management

Please note that, due to the high volume of applications for early talent roles, response times may vary depending on the specific role and timeline. Our team appreciates your patience!