Collection Analyst - French Speaking

Sidetrade (Euronext Growth: ALBFR.PA) is an AI company redefining how enterprises secure and accelerate cash flow. At the core of its applications is Aimie, Sidetrade’s agentic AI, trained on more than $7.7 trillion in B2B transactions.

Sidetrade’s AI-Powered Order-to-Cash Platform transforms financial operations, helping leading enterprises increase revenue, protect profitability, and optimize working capital, positioned as a Gartner® Magic Quadrant™ Leader since 2022.

Powered by a proprietary Order-to-Cash Data Lake and domain expertise, Aimie continuously learns and operates autonomously across the Order-to-Cash. This co-worker drives agility, informs decision-making, and ensures reliable execution. Aimie enables finance, sales, and customer-facing teams to unlock working capital and strengthen resilience. Sidetrade supports businesses in 85 countries and employs 450 people across North America, Europe and Asia-Pacific.

For more information, visit us at www.sidetrade.com and follow us on LinkedIn at @Sidetrade.

We value passion over perfection—so if you’re eager to learn and bring the right energy, we want to hear from you. Be you. Grow with us. 

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The Opportunity:

The Sidetrade collection team in Dublin is a group of dynamic and very friendly people. Delivering a high-level Customer Service is what they are striving for each day and our customer satisfaction ratings show that. We ensure all our Collection Analysts receive all the tools, trainings, mentoring and coaching from our team leaders to make this role a rewarding one.

As a member of the BPO team based in Dublin city-center, you will manage a portfolio of end-customers, outsourced to Sidetrade, in B2B and/or B2C environments. You will work together with Sidetrade’s clients to accelerate the overdue payments and reduce aged debt.

We’re looking to hire a Collection Analyst, for a permanent contract or fixed-term contract (6 months minimum) in our office in Dublin. In this role you will be reporting directly to the Cash Collection Team Leader.

Requirements

What we are looking for:

• Ensure that the cash collection activities meet the clients’ requirements
• Handle complex customers’ accounts and negotiate payment plans
• Maintain accurate records of all customer interactions by using Sidetrade software
• Monitor accounts and provide reporting on collection activity
• Analyze accounts and determine the best collections strategies
• Escalate any complex account/situation with a solution-driven approach
• Love working towards targets, deliver on goals and meet deadline
• Proactive, driven and business-focused
• Excellent communication and negotiation skills, including a good telephone manner and a professional approach
• Good usage in Microsoft Office Tools (Word, Excel)
• Autonomy and team-working
• Resilient and persistent mindset
• All experience levels are considered, ideally with 1 years’ experience in accounts receivable, cash collections, finance, or banking industry (a minimum in customer service or relations can be considered
• Fluent French-speaking
• A second European language is an advantage, ideally English

Within 6 to 12 months, you will be:

• An expert in Cash Collection, increase your target and daily activities
• Solution-driven and fully autonomous in the basic tasks
• Your new colleagues’ coach
• Ready to take your role to the next level, have learned and grown than you would anywhere else

Benefits

Local Benefits:

• Travel to work or Cycle to work schemes available.
• Health insurance from day one
• Our Social Club is there to organize some events regularly.
• Work flexibility after training period (access to remote working after 2 months of training/service)
• 2 cycles of performance and salary review
• Fun and relax ‘play-time’ corner for when you need a short break.

“Sidetrade is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: Sidetrade is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Sidetrade are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Sidetrade will not tolerate discrimination or harassment based on any of these characteristics. Sidetrade encourages applicants of all ages.”

Agencies

We have a strict PSL in place and we will only accept applications from agencies that have been invited to work on this role through the Workable recruitment portal. Candidate CV's not submitted through our portal or submitted directly through to managers or HR will be considered unsolicited and no fee will be payable.