Simplesense builds, deploys, and sustains the Installation Resilience Platform that enables mission operators to rapidly adapt and respond. The Platform protects critical infrastructure from cyber attack while unlocking previously siloed information to monitor, diagnose, and improve response times to incidents. Our adversaries rapidly adopt the latest technology: we help defense users respond in kind.
Simplesense is a non-traditional defense contractor and prime on the Air Force's Installation Resilience Operations Command and Control (IROC) program, which is now expanding to five additional Air Force, Space Force, and Army installations from the one prototype installation, Tyndall Air Force Base.
Our team combines over 100 years of direct mission experience solving hard problems with 50 years technical expertise deploying DevSecOps, cybersecurity, and cloud infrastructure, giving us a deep appreciation for our customers’ mission and end users’ priorities. We build for scale, architecting and prioritizing technical work for long term sustainability.
We are seeking a motivated and customer-focused Staff User Engagement Engineer to create and drive the Simplesense user experience strategy. This role is pivotal in shaping the future of data insights by developing a deep understanding of our users’ workflows, the problems they face daily, and identifying novel ways to provide the answers they need. The Staff User Engagement Engineer will be responsible for defining a seamless experience for our customers, owning the end-to-end user engagement approach. The ideal candidate will possess a passion for identifying and solving users’ problems and the ability to create and foster an active user community.
This position report to the Head of Operations
Expected Outcomes
- Rapid Solution Creation: Applying systems thinking and deep experience with data visualization, dashboards, and alerting to engineer and develop solutions, quickly resolving workflow inefficiencies that can be used locally, or become community resources to be a force multiplier in creating operational efficiency.
- Informed Product Development: Utilizing deep insights gained from facility-specific user needs and workflows to provide valuable input that shapes program and product priorities.
- Comprehensive User Resources: Establishing and maintaining high-quality, up-to-date user documentation, training materials, videos, and FAQs through both original content creation and the curation of existing materials from across the internet to empower successful user engagement.
- Cohesive User Experience: Defining a unified and user-friendly experience across all Simplesense applications, self-help resources, and the support ticketing system.
- Active User Community: Fostering a vibrant community where users can receive answers, share best practices, and where influential "Government Champions" are identified and supported.
Optimized User Support and Triage: Ensuring users receive timely, basic support and that complex issues are quickly and correctly routed to the appropriate technical teams.
Responsibilities
- User Outreach: Engage in proactive outreach, sitting side-by-side with our users to decode their current data journey—from the answers they seek, to the complex, manual steps they take to accomplish routine tasks. You will be part of the team defining the 'gold standard' of providing valuable insights to complex problems, ensuring our developers have insights about our users to build features that provide immediate, high-value answers to the most challenging user questions.
- User Experience: Define and drive a cohesive, seamless end-to-end user experience across operational environments to our applications, self-help resources, and technical support.
- Drive Adoption: Collaborate with users from various military units to facilitate adoption of new tools and drive mission effectiveness by developing and curating a comprehensive approach for both in-person deskside training and on-demand virtual videos and tutorials, accelerating onboarding to provide operational improvements quickly.
- Community Building: Cultivate a vibrant and active user community across all facilities to promote best practices, facilitate peer support, and explore new ways to engage with data. Organize events, forums, and platforms to encourage user interaction. Serve as a key liaison conducting on-site training and integration support, adapting workflows to tap into IROC applications.
- Government Champion Support: Identify and cultivate government champions who show interest in providing best practices to the larger community.
Requirements
- A minimum of 10 years of professional experience leading user engagement efforts.
- Proven experience leading and executing successful large-scale, comprehensive user engagement strategies.
- Experience in the operational intelligence or industrial technology sectors.
- Proven experience actively engaging and collaborating with users to identify and deliver solutions that result in measurable adoption.
- Ability to identify the delta between what a user can do now and what they need to be able to do.
- Proficiency in problem-solution fit methodologies.
- Proficiency with Grafana or similar data analytics visualization tools.
- Demonstrated ability to apply technical solutions to enhance workflows.
- Technical Liaison Experience with a track record of working directly with development teams to explain complex user behaviors in a way that informs architecture and feature prioritization.
- Possess deep empathy and a proactive approach to problem-solving to truly understand and identify technological solutions for user challenges.
- Strong interpersonal and communication skills, both written and verbal.
- Must be a U.S. Citizen and able to obtain a DoD NIPR network account and Common Access Card (CAC).
- Must have, or be able to obtain, a Secret Clearance.
- Travel requirements to bases: 25-50% travel.
Bonus Qualifications
- Familiarity with documentation tools and user training methodologies is a plus.
- Proficiency in understanding technical concepts related to software applications.
- Experience in the operational intelligence or industrial technology sectors.
Pay Range: $155,000- $180,000 per year, depending on your experience, skill, and location.
Our compensation ranges are developed using market benchmarking tools and regularly reviewed to ensure alignment with competitive pay practices and internal equity. In addition to base pay, all employees are eligible for comprehensive benefits.
Competitive Benefits
- Equity
- Medical, Life, Short-Term Disability, and AD&D insurance
- Medical travel coverage
- Dental coverage
- Vision coverage
- 401k matching
Our Typical Hiring Process
- Find Your Fit: Your journey starts here. Explore and apply to our open positions to find the right role for your skills.
- Initial Chat: A brief call with our recruiting team to learn about your background and answer your initial questions about Simplesense.
- Values & Vision: A conversation with a hiring manager to discuss how your aspirations align with our mission and goals of the team.
- Show Your Skills: Complete a technical assessment that reflects the work you’d be doing.
- Team Interview: Interview with the team to discuss your experience and see if we’re a great match.
- Final Handshake: A final conversation to ensure we’ve answered all your questions before making a decision.
- Welcome to Simplesense!
Simplesense is an equal opportunity employer committed to a policy of merit-based employment. All employment decisions—including recruitment, hiring, promotion, compensation, benefits, training, and termination—are made based on individual qualifications, performance, and business needs. We strictly prohibit discrimination or harassment of any kind on the basis of protected characteristics as recognized by federal, state, or local law. As a U.S. government contractor, Simplesense complies with all applicable equal employment opportunity laws, Section 503 of the Rehabilitation Act, and the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA). If you need a reasonable accommodation to complete the application or take part in the interview process, please contact People Operations at [email protected].
