Billing Operations Data Administrator

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About The Billing Operations Data Administrator Role...

The primary task for this role is to provide data entry and administration support for as required by the SiteMinder Finance team to achieve its business objectives. The Billing Operations Data Administrator is accountable for, but not limited to daily customer bank payment allocations into the billing system, data cleansing, invoicing,quality assurance checks, general administration tasks and ad-hoc reporting.

What You’ll Do…

• Ensure external invoice payments are allocated daily into the billing system (Zuora).

• Investigate unallocated or missing invoice payments within the various systems Support the Revenue Assurance Analyst clean up tasks and actions as required to ensure completeness of billing.

• Ensure CRM and billing system customer date kept up to date by the team where applicable - such as email addresses.

• Support the Billing and Collections team with quality assurance checks and tasks to ensure accurate invoicing.

• Ad-hoc reporting to Finance as required.

• Ensure timely processing of customer requests in the billing system such as cancellation of services (Drop offs).

What You Have…

• Must have at least 2 years in a SSC/BPO fast paced environment.

• Are data driven and problem solvers, who are equipped and able to apply it with common sense.

• They are driven to succeed, and passionate about what they do in life.

• Ability to smile and laugh whilst working under pressure, and juggling multiple things at once is essential.

• They are happy to work autonomously, and within a high performing close knit team, where ideas are debated.

• A collaborator by nature and focused on building long-term relationships with clients

• Ability to adapt and evolve with new processes and changes quickly.

• Ability to thrive in a fast-paced, agile, and dynamic environment.

Our Perks & Benefits…

• Equity packages for you to be a part of the SiteMinder journey

• Hybrid working model (in-office & from home)

• Mental health and well-being initiatives

• Generous parental (including secondary) leave policy

• Paid birthday, study and volunteering leave every year

• Sponsored social clubs, team events, and celebrations

• Employee Resource Groups (ERG) to help you connect and get involved

• Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.