Reinventing Short-Term Renting
SmartStay is a holiday homes company that offers luxury furnished apartments in prime locations like Downtown Dubai. At SmartStay, we pride ourselves on delivering exceptional service and reliability to our clients. As we continue to grow, we’re looking for a Platforms & Listings Coordinator to take full ownership of our OTA (Online Travel Agency) presence across Airbnb, Booking.com, Expedia, and other platforms.
The Role: Platforms & Listings Coordinator
You will manage SmartStay’s online presence end-to-end, ensuring every listing is accurate, brand-consistent, and optimized to perform at its highest potential. You will monitor performance, drive improvements through data insights and A/B testing, and maintain compliance across all platforms.
You will coordinate AirCover and damage claims, ensuring issues are documented, tracked, and resolved efficiently. By supporting both revenue and risk management, you play a critical role in delivering exceptional guest experiences and trust.
This is a hands-on role working closely with the Head of Systems & Platforms, focused on listing management, performance monitoring, content optimization, compliance, review growth, and AirCover/damage claim coordination.
Key Responsibilities
- Own OTA listing management, ensuring accuracy, completeness, and compliance across Airbnb, Booking.com, Expedia, and other platforms.
- Conduct weekly audits to identify errors, missing data, and policy mismatches; escalate high-impact issues as needed.
- Ensure brand consistency in titles, descriptions, photos, amenities, and content hierarchy across all listings.
- Monitor listing performance metrics, including visibility, clicks, bookings, cancellations, and reviews.
- Execute A/B tests and optimization initiatives to improve search ranking, conversion rates, and overall listing performance.
- Track review volume, ratings, and trends; support review uplift initiatives and ensure proper follow-up.
- Coordinate AirCover and damage claims, collecting evidence, tracking progress, and maintaining documentation.
- Partner with Operations and Housekeeping teams to ensure listings reflect real-time unit conditions.
- Document listing standards, updates, and SOPs; provide insights and recommendations for continuous improvement.
- Monitor OTA policy changes, flag compliance risks, and ensure SmartStay maintains high account standing.
- Prepare weekly dashboards and reports on listing performance, optimizations, review trends, and claim status.
Qualifications & Experience
- Hands-on experience managing Airbnb, Booking.com, Expedia listings at scale
- Strong understanding of OTA policies, compliance requirements, and content standards
- Exceptional attention to detail and quality control mindset
- Data-driven approach with experience in performance monitoring and reporting
- Familiarity with AirCover or damage claims workflows, evidence collection, and tracking
- Ability to document processes, maintain SOPs, and implement structured workflows
- Strong written and verbal communication skills; comfortable collaborating across Operations, Guest Experience, and Systems teams
What We Offer
- Competitive salary: USD 1,000 – 1,300 per month, depending on experience
- Discretionary performance bonus
- Five-day work week with flexibility during critical periods
- Opportunity to grow in a high-ownership, high-impact role
Why Join SmartStay
This is a foundational operational role — you will directly shape the performance and profitability of SmartStay’s portfolio online. You will help optimize the guest experience before they even arrive, drive operational excellence, and protect our brand across key booking platforms.
If you thrive in high-ownership, hands-on environments and want to make a measurable impact on Dubai’s holiday rental market, this is your role.
Join us at SmartStay and help shape the future of Dubai’s holiday homes, where every stay is unforgettable, every guest feels at home, and our values guide everything we do.
Core values of SmartStay:
We live and work by our values, which guide every decision and interaction:
- Owns It: Takes full responsibility for outcomes and follows through with accountability.
- Thinks in Impact: Makes decisions with revenue, cost, guest value, and long-term results in mind.
- Delivers Excellence: Maintains high standards for guests, clients, and teammates in every interaction.
- Communicates Clearly: Practices direct, honest, and respectful communication to drive clarity and alignment.
- Improves Every Day: Learns, adapts, and grows continuously to deliver better results over time.
