Role Purpose
The Head of Product & Technical Consultancy leads a specialist team that bridges product capability, technology, and client needs. Shaping scalable solutions, guiding complex design decisions, and ensuring consultancy outputs accelerate successful delivery and adoption.
Key Responsibilities
Leadership & Team Management
- Lead, coach, and develop a high-performing Product & Technical Consultancy function.
- Set clear priorities, ways of working, quality standards, and performance expectations.
- Build capability across product knowledge, architecture, integration patterns, and delivery methods.
Product & Technical Advisory
- Responsible for the consultancy approach for product and technical design across all client engagements.
- Provide technical governance and oversight across solution design, integration, configuration, and customisation.
- Translate business requirements into product-led, technically feasible designs and roadmaps.
- Ensure designs align to platform strategy, baseline configuration, and long-term maintainability.
Stakeholder & Client Engagement
- Act as a senior client-facing leader, supporting technical credibility, influencing decisions, and de-risking delivery.
- Partner with Business Consulting, PS Delivery, QA/Testing, Support/Service, Engineering, and Product Management.
- Support commercial efforts where needed (RFPs, bids, shaping, scoping, estimates).
Standards, Governance & Continuous Improvement
- Implement repeatable consulting assets, templates, patterns, accelerators, and reusable approaches.
- Drive continuous improvement based on delivery outcomes, defects, and client feedback.
- Ensure adherence to governance, documentation discipline, and technical best practice.
Success Measures (KPIs)
- Reduced delivery risk and improved quality through stronger design assurance.
- Increased baseline adoption / reduced unnecessary customisation.
- Improved client satisfaction for design and technical decision making.
- Stronger cross-team alignment between Product, Engineering, and PS Delivery.
- Improved team capability and utilisation.
- Proven leadership experience in Product Consultancy / Technical Consultancy / Solutions Architecture within a software organisation.
- Strong understanding of enterprise solution delivery including integrations, APIs, data migration, environments, and release processes.
- Track record of leading discovery and design phases for complex client implementations.
- Strong stakeholder management and ability to influence senior internal and client leadership.
- Comfortable operating across strategy and detail, able to dive deep when needed.
Desirable
- Experience in regulated industries (e.g., financial services).
- Familiarity with core banking / lending / savings platforms (where relevant).
- Experience shaping consulting “packages” or repeatable propositions.
Personal Attributes
- Commercially aware, outcome-driven, and pragmatic.
- Clear communicator who can simplify complexity and lead decisions.
- High standards, structured thinker, strong accountability.
- Collaborative leader who builds trust and capability.
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Salary Range: 90,000£ - 100,000£/year
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
