Who are we?
SupportYourApp is an international Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.
We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.
About the role:
We are looking for a Legal Counsel to join our community β someone who is eager to apply their knowledge of international law, gain experience working with a global IT company, communicate with clients from all over the world, and collaborate on interesting and complex tasks together with our Chief Legal Officer.
Sounds exciting? Thereβs more to come π
What you will do:
- Support the legal team in advising on data privacy and data protection matters under applicable laws and regulations (e.g., GDPR and other privacy frameworks);
- Assist with incident response activities, including initial legal assessments of potential data breaches and security incidents;
- Help track and assess notification requirements to regulators, customers, and other stakeholders under supervision;
- Collaborate with Information Security, Technology, Service Delivery, and other internal teams during security and privacy incidents;
- Support the preparation of incident-related documentation, reports, and communications;
- Assist in maintaining and updating incident response policies, procedures, and playbooks from a legal perspective;
- Conduct legal research on privacy, cybersecurity, and general commercial or regulatory matters, and summarize findings for senior counsel;
- Support privacy risk assessments and DPIAs, including document preparation and follow-up actions;
- Assist in drafting and reviewing DPAs, NDAs, and other standard commercial contracts;
- Provide support on general corporate legal matters, including contract management, internal policies, and legal documentation;
- Help monitor compliance with internal policies and applicable laws, and support internal audits or compliance initiatives;
- Participate in privacy, incident response, and general legal training and awareness activities;
- Assist with coordination of external counsel on privacy, incident response, and general legal matters as needed.
What you need to succeed in this role:
- Law degree with 1β3 years of experience in legal practice or an in-house legal role (privacy, IT, regulatory, or commercial law exposure is a plus);
- Foundational knowledge of data protection and privacy laws, such as GDPR and related regulations;
- Basic understanding of data breach and incident response concepts, including confidentiality, notification obligations, and risk assessment;
- Ability to conduct legal research, analyze regulations, and clearly summarize findings for senior stakeholders;
- Experience or familiarity with contract drafting and review, including NDAs, DPAs, and standard commercial agreements;
- Strong written and verbal communication skills, with attention to detail and accuracy;
- Professional working proficiency in English (written and spoken) required;
- Ability to work effectively in cross-functional teams (e.g., Legal, Technology, Security, Service Delivery);
- Good organizational and time-management skills, with the ability to handle multiple tasks and deadlines;
- Proactive mindset with willingness to learn and develop expertise in privacy, cybersecurity, and incident response.
Will be an advantage:
- Experience in copyright/IP disputes;
- Understanding of U.S. or U.K. contract law;
- Prior experience working in product or service-based IT companies.
Benefits and Perks:
- Providing services during business hours;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also β internal health policy;
- Responsive leadership interested in your growth and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
Are you a detail-oriented legal professional with a passion for international law and a drive to support a fast-growing global business? Do you thrive in dynamic environments where you can navigate complex legal matters, provide clear guidance, and collaborate closely with experts to deliver excellent results?
Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
