Talworx is a leading Services and onsulting firm, and we are hiring for our client which is the leader in supply chain sustainability management solutions. With more than a decade of experience, We are specifically focused on complex manufacturers, a subset of manufacturers in the industrial equipment, electronics, medical device, aerospace/defense and automotive verticals whose products have a long design cycle and shelf life. More importantly, with thousands of parts making up a single product — and equally as many supplier partners across their global supply chain — complex manufacturers have extreme supply chain sustainability requirements.
We blends the SaaS technology platform with managed services and its world-class Regulatory Team of subject matter experts who keep customers ahead of compliance and regulatory changes across the globe.
IT Support Representative
Position Summary
The IT Support Representative is an integral member of the IT Support team reporting to the Manager, IT Support. This individual will do their part in supporting us in both a proactive and reactive capacity, providing world class service and support to the full our Team irrespective of location. This role provides technology support to employees, troubleshoots technology puzzles, creates knowledge base articles and other documentation, and reports issue resolution back to the affected stakeholder. Participate in the IT team's daily tasks, from IT office maintenance, IT storage facilities stocking and organizing, helping with computer setups, hardware shipping & receiving, and more. We’re looking for someone who is very thorough, professional, personable, service-oriented, and organized. This role requires 3-5 days per week onsite based out of our Pune, India office,
Key Requirements & Responsibilities
- Provide IT system and hardware support to our stakeholders
- Place orders and receive IT equipment shipments, making deliveries to/from the office as needed
- Configure and setup technology systems for our team members
- Maintain asset inventory
- Manage and troubleshoot office workstations and meeting rooms
- Support specific cloud systems such as Google Workspace, Slack etc.
- Create and ensure timely decommissioning of accounts for new hires and team members leaving us in conjunction with the Employee Experience team
- Maintain software licensing and manage user accounts
- Monitor specific processes and reporting status
- Manage the office access for users and visitors
- Work closely with all employees across the regions we operate in
- Be familiar with corporate security policies and follow the guidance set out by processes and procedures of ours
- Understanding of ethical business practices, sensitivity to confidential matters, and behaving in a manner that aligns with our organizational values
Requirements
- 5+ years of demonstrated experience supporting Windows and macOS operating systems.
- Proficiency in the use of Google Workspace.
- Experience supporting both local and remote users.
- Experience with office network troubleshooting.
- Strong oral and written communication skills in English - you communicate clearly, concisely, and with tact.
- Passion for providing high quality service and support.
- Superb interpersonal skills - you are a team player and have superior interpersonal skills- you are able to establish cross-functional relationships in a collaborative, team-based environment with a diverse group of stakeholders.
- You are diligent and detail-oriented- you pay high attention to detail and you double-check everything.
- You are highly adaptable and flexible- you thrive in a fast-paced, ever-changing environment.
- You have a strong work ethic - you are self-motivated and dedicated to finding a solution.
- You have GRIT - Grinding dedication, Real perseverance, Irrational & Tireless passion.
- You are a critical thinker and will always work towards providing solutions.
- Ability to work independently to problem solve and seek out efficiencies and improvements.
- Sound judgment and decision-making abilities.
- Well-organized and able to work under deadlines and multiple projects and set priorities
- You anticipate, understand, and respond to the needs of others and are always thinking about how you can best support them.
- You are energized by solving challenging technology related puzzles.
- You are naturally curious about technology or how things work.
- Focused on the big picture –not just the user impact.
- You are proactive about communicating.
