Customer Success Transformations Lead
•Cresta· 13h
🎧 Support⏰ Full-time🎯 Lead / Principal🇺🇸 USA
13h ago
Tandem Health·3 days ago
At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care.
We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you!
Location: Netherlands
Type: Full Time
Department: Commercial
Position: Commercial Partnerships
You are passionate about bringing Europe’s best clinician copilot to market in the Netherlands
You have experience practicing as a medical doctor.
You have experience (2 years+) selling saas products to healthcare providers, resellers, or pharmaceutical companies.
You have a strong record of accomplishment of winning new business in both the private and public healthcare sectors.
You have a strong local network and a deep understanding of the health ecosystem.
You are driven by interacting with providers and EHR systems to understand their needs and see how Tandem can help improve healthcare delivery.
You are an insider in your market who understands the ecosystem across payors, providers, and system suppliers (e.g. EHRs).
You thrive in a fast-paced environment where you’re engaged in a broad range of activities.
You want to work with other world-class people in an organization that is rapidly scaling, with the opportunity to learn about international healthcare.
Ultimately you are excited about changing healthcare for the better and digitally supporting healthcare systems to improve their operational capacity whilst improving the experience for healthcare professionals and patients.
You will be focusing on:
Conquering the market - Work across the ecosystem and introduce Tandem to the public and private healthcare services in The Netherlands
Develop proposals and deliver pitches to potential new clients.
Manage sales pipeline and close commercial deals.
Help build the local customer success team to onboard new customers, ensure they fully start to use Tandem, and continue to love the product.
Contribute to product development to make sure Tandem’s copilot is optimal for your market.
Develop and maintain a thorough knowledge of the market, competitor offerings and our differentiation.
Experience of industry regulations in the medical device sectors and for AI in healthcare.
Sales experience
Previous startup experience.
We believe the best ideas happen when we’re together. This is a full-time role based in London where you will work primarily in order to collaborate, connect, and build our culture.
This role will involve extensive travel across The Netherlands to support deployments and work directly with clinicians. At times, you may be expected to spend extended periods on-site to ensure a smooth rollout. Regular trips to Stockholm to collaborate with the wider team are also part of the role.
We adopt a continuous selection process, so please make sure to apply with your CV in English.
Our interview process consists of 4 stages:
Screening interview with Talent Acquisition
First interview with Commercial Partnerships team
Second interview with our CEO
Working Day - Join us in the Netherlands office for a day to experience our culture firsthand, collaborate with our team, and see how you work in action.
At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started.
Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together.
Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection.
We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change.
Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.