About Us
At Ten, we are committed to driving innovation and becoming the most trusted service business in the world. With a technology-driven approach at our core, we provide exceptional services in lifestyle, travel, dining, and entertainment to millions of members globally. Our diverse portfolio of clients includes top-tier organizations such as HSBC and Swisscard.
We are proud to be the first B Corp listed on the London Stock Exchange, and as we scale and innovate, our mission remains the same: to enrich our members' lives through unparalleled service and exclusive experiences.
For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...
The role
We are seeking a bold, collaborative, and commercially driven Head of Travel Partnerships for the LAC to shape and deliver our regional strategy for Travel (mass affluent and luxury). This role is pivotal in translating our global Travel Proposition into a locally relevant, market-leading offering that delights our members and delivers measurable results for Ten and our clients.
As a senior member of the Travel Proposition leadership team, you will manage a team of Partnership Managers across the region whilst role-modelling professionalism, integrity, and inclusive leadership, working as One Team with counterparts in Americas, EMEA and APAC, the global Travel team, and cross-functional leaders. You will take ownership for developing innovative strategies, anticipating potential challenges, and creating contingency plans to ensure successful outcomes.
You will foster a culture of open communication, purposeful collaboration, and continuous personal growth, inspiring your team, engaging stakeholders at all levels, and encouraging feedback to strengthen our proposition. By understanding the unique needs of our diverse membership and client base, you will ensure our offering remains relevant, competitive, and commercially successful.
Key Responsibilities
- Strategic Leadership: Define and lead the Travel Proposition strategy for LAC in alignment with Ten’s global objectives, ensuring bold, forward-looking strategies for Travel to achieve the right market fit - including content and marketing.
- Proposition & Partnerships: Develop and manage a portfolio of Travel partnerships that deliver best-in-market offers and benefits, tailored to the needs of UHNW clients across diverse LAC markets.
- Innovation & Engagement: Drive innovation in travel offerings and design impactful campaigns that increase member engagement, requests, and bookings, while clearly communicating value to internal teams and clients.
- Collaboration & Integration: Work cross-functionally with global and regional teams to share best practices, strengthen synergies, and ensure seamless integration of travel services into existing delivery mechanisms.
- Performance & Team Development: Monitor performance against key metrics (NPS, engagement, commercial targets) to continuously improve propositions. Foster a high-performance culture, providing leadership, coaching, and opportunities for professional growth within the team.
- Industry Representation: Represent Ten at industry events and forums, showcasing our thought leadership and strengthening brand presence in the travel space.
Requirements
Essential requirements:
- Minimum of 3 years’ team management experience in the travel space
- Proven experience in senior partnerships, business development, or category leadership within the travel industry (accommodation, transportation, air, loyalty programs)
- Track record of creating and delivering successful regional strategies aligned with global objectives.
- Strong commercial acumen with expertise in negotiating high-value partnerships and contracts.
- Exceptional leadership skills, with the ability to inspire, develop, and retain high-performing teams.
- Skilled at communicating complex ideas clearly, engagingly, and with sensitivity to diverse audiences.
- Demonstrated ability to anticipate challenges, propose pragmatic solutions, and drive measurable results.
- Collaborative mindset, actively breaking down silos and encouraging resource sharing across teams.
- Strong project management and organisational skills, with the ability to prioritise effectively.
- Comfortable representing the business externally and influencing senior stakeholders.
- Fluent in English and Spanish
Preferred requirements
- Fluent in Portuguese
- GDS knowledge is highly desirable
Guidelines for Hybrid/Home Office :
- Located in Mexico City
- Please note that you will be asked to enter into a hybrid working arrangement - at least 3x a week in the office.
- A secure home office at your confirmed address, free from background noise or other distractions.
- You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.
Rewards designed around you:
- A competitive salary package.
- Hybrid working. You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Extra Rewards. Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - possibilities to Travel and Work!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Commitment to Diversity
We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”
