Help fix customer-centricity at scale

Every company wants to become more customer-centric. At TheyDo, we make that ambition real. Our AI-powered journey management platform helps the world’s largest enterprises align around what matters most: their customers. By bringing scattered data and teams together, we empower smarter decisions and better experiences. Since 2019, global leaders across industries — including Ford, Cisco, Johnson & Johnson, Siemens, Home Depot, and Lufthansa — have trusted us to scale journey management and deliver measurable impact.

Backed by $50M from top-tier investors, including Blossom and 20VC, we are building a category-defining company. Our fully remote team represents 30+ nationalities across 27 countries, united by a customer-led, people-first culture.

Our mission is clear: Make journey management the most powerful business tool in the world.

If you’re looking for a place where your work shapes the future of how companies operate, join us. Let’s build it together.

What you'll do

You like to get things right. A pragmatic perfectionist who sees the data layer as the foundation for great product choices. You know how to balance readability, simplicity, and scalability with performance and long-term maintainability.

Your top priority is to shape our internal data platform to support everything from internal insights to AI-powered features. You'll be one of three core members in our data team, with real ownership over what we build, how we build it, and what comes next.

You'll work on:

• Designing and maintaining scalable, secure data pipelines that feed BigQuery from diverse sources

• Owning our infrastructure-as-code setup using Terraform

• Automating data QA, modeling, and maintenance tasks using scripting and AI

• Optimizing query performance and minimizing latency across the data stack

• Guiding data governance, including implementing role-based access control and security policies

Our data stack: BigQuery, dbt (data build tool), Airflow, Google Cloud Platform (GCP), Python, SQL, Omni (business intelligence tool)

You'll collaborate across product and engineering, helping teams access trusted data and uncover valuable insights, faster.

What you won't do

• Stand-ups and ticket assignment. We believe in self-managed team members who know what to focus on next

• Unnecessary meetings. Your deep focus time matters, we default to async wherever possible

What we're looking for

• Strong proficiency in SQL and Python

• Hands-on experience with dbt, Airflow, and modern cloud data platforms (e.g., BigQuery, Snowflake, Redshift)

• Familiarity with infrastructure-as-code tools like Terraform

• Clear understanding of data governance and security best practices

• Product minded Engineers, you translate messy business needs into clean, scalable models

• Comfortable working autonomously in a fully remote, async team

• A strong sense of ownership with a bias for action and long-term thinking

• Curious about AI and how it can improve efficiency and decision-making

What we offer our permanent employees:

💰 Competitive compensation and pre-IPO equity - we like to give our team members ownership with our stock package. When TheyDo succeeds, we all succeed!

🌍 Fully remote working with flexible hours - we're staunch advocates for autonomy and flexibility.

🩺 Health Insurance benefit - at TheyDo our team’s health and wellbeing are a priority. We include tailored support for every employee, regardless of location.

🌴 Flexible holiday days – We love what we do and equally love taking a break. You'll have a minimum of 25 days of paid holiday per year (pro rata), in addition to public holidays and an extra three days during our annual company-wide winter shutdown in December.

🧠 Learning and Development budget we encourage everyone to take ownership and invest in their growth and development, providing financial support to benefit you in your role and career.

🧘‍♂️Wellbeing budget - nurture your mind and body. We’ll support you in looking after you, whether it's meditation, mindfulness, or a yoga/gym membership.

👪 Paid parental leave - we'll ensure financial support and time off for you to bond with the newest little members of your family (6 months for the primary carer, and 6 weeks for the secondary carer - fully paid). We provide paid childcare leave when you need to take time out to help your little one recover.

👨‍💻Home office or co-working support - choose your ideal workspace with our home office or co-working budget. Whether you prefer the comfort of your home office or the collaborative atmosphere of a co-working space, we've got you covered.

🗺️ Company events - we regularly connect in-person to strategise, reflect or simply have fun. Our most recent company retreats were held in Spain, Portugal and France.

⚒️ Latest tech & tools - MacBook Air or Pro, we want you to have the equipment that you’re most comfortable with. We use tools such as Gather, Slack, Notion, Loom, G:Suite and naturally TheyDo to work collaboratively and asynchronously.

🚀 Continuous growth of our benefits package as we continue to grow in size

To any recruitment agencies, we appreciate you would like to support us but we do not accept any unsolicited CVs or introductions.

About TheyDo

Our core values are the driving force behind every decision we make.

We ‘Journey together’ along a path of collaboration and synchronization. In everything we do, we ‘Own it’, never shying away from taking action or making decisions. Our ‘Cloaks off’ mentality ensures that transparency and integrity reign supreme. Moreover, ‘Customer Fueled’ innovation is at the heart of our work, as we know that the success of our product is directly linked to how we involve our customers in the process.

TheyDo is an equal opportunities employer. Our customers are diverse, and we believe our organisation should be, too. We nurture an inclusive culture where everyone feels equally important, no matter their background or status. We will never discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, education, or race.

Our commitment to building a diverse and inclusive TheyDo includes making reasonable adjustments to the interview process. If you need any adjustments, please reach out to your Talent Partner.

If you are a woman or part of an underrepresented group, we encourage you to apply. Even if you don’t check every box — your skills and perspective could be just what we need to succeed. We value diversity and know you bring something unique to the table!

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