AHEAD is seeking a highly experienced Virtualization Engineer with L3-level expertise in Citrix, NetScaler, and Horizon to join our Managed Services team. We are looking for professionals who are self-driven, customer-focused, technically sound, and capable of handling complex environments with minimal oversight.
Roles and Responsibilities
- Provide Level 3 technical support for complex Citrix and NetScaler environments.
- Administer, maintain, and troubleshoot Citrix infrastructure including Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, and Citrix NetScaler ADC (MPX/VPX).
- Perform advanced diagnostics and tuning of NetScaler Gateway, load balancing, and content switching features.
- Manage and optimize a range of VDI environments, including VMware Horizon, Citrix, and Azure Virtual Desktop.
- Oversee day-to-day operations of VMware vSphere, including performance analysis, disk/network configuration, patching, and remediation.
- Conduct root cause analysis and implement permanent fixes for recurring infrastructure issues.
- Apply industry best practices to maintain performance, availability, and security of virtualized infrastructure.
- Create and maintain accurate technical documentation, runbooks, and environment diagrams.
- Act as a technical escalation point within the Managed Services team.
- Ensure timely and professional handling of incidents, service requests, and changes—aligned to SLA.
- Collaborate with the Manager, Technical Operations to deliver client-specific technical solutions and roadmap planning.
- Stay updated with the latest advancements in virtualization and Citrix technologies and integrate learnings into client environments.
- Participate in on-call rotation
Qualifications
- 8+ years of experience in Virtualization and Infrastructure support with a strong focus on Citrix and NetScaler ADC (MPX/VPX/SDX).
- 6+ years of hands-on experience in deploying, managing, and troubleshooting Citrix Virtual Apps and Desktops (CVAD) and VMware Horizon environments.
- Experience with Citrix NetScaler Gateway configuration, SSL VPN, traffic management, load balancing, and performance tuning.
- Solid understanding of AVD (Azure Virtual Desktop), Citrix Cloud, and integrations with Azure AD.
- Exposure to hardware platforms like Nutanix, Dell, HPE, Cisco UCS is required.
- Familiarity with monitoring tools such as LogicMonitor, ControlUp, SolarWinds, and Citrix Director.
- Experience with Managed Services or Consulting environments is a plus.
- Strong documentation and reporting skills.
- Proven ability to manage multiple incidents, tasks, and stakeholders in a high-paced environment.
- Excellent verbal and written communication skills.
- Relevant certifications such as Citrix Certified Expert (CCE-V), CCIA, NetScaler Certifications, or VMware VCP are strongly preferred.
