Customer Success Manager
•Walkme· 1d
🎧 Support⏰ Full-time📈 Mid Level🇯🇵 Tokyo, Japan
1d ago
Trainline·6 days ago
About us
We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.
Great journeys start with Trainline 🚄
Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.
Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.
Introducing Global Distribution at Trainline Partner Solutions (TPS) 👋
We’re looking for an ambitious and commercially minded Account Manager to join our Trainline Partner Solutions team, managing key relationships with Travel Management Companies in the UK and Europe.
This is a client-facing, strategic role that blends relationship management, project management, commercial growth, and product advocacy. You’ll be responsible for nurturing partnerships with major B2B clients, ensuring they achieve success with our technology and that Trainline continues to grow as their trusted digital rail partner.
Based in London or Paris, this is a hybrid position, involving 3 days a week in our office or on-site with the client.
What you will do as an Account Manager at Trainline...🚅
Manage and develop relationships with a UK and EU based portfolio of strategic partners across the rail and business travel ecosystem (including train operators, TMCs, and corporates).
Act as a trusted advisor, helping clients unlock the full value of Trainline’s B2B solutions.
Lead on account and integration planning, renewal strategy, and commercial performance — ensuring revenue growth and long-term retention.
Work cross-functionally with Product, Engineering, Commercial, and Customer Operations teams to deliver outstanding service and innovative solutions.
Conduct regular business reviews (QBRs) with partners to demonstrate value, identify opportunities, and align on strategic initiatives.
Monitor account performance, usage data, and KPIs to drive engagement and continuous improvement.
Represent the client’s voice internally, providing feedback that informs product development and service enhancements.
Stay informed about industry trends in digital rail, corporate travel, and sustainable mobility to position Trainline as a thought leader.
We'd love to hear from you if you have...🔍
3–6 years’ experience in Account Management, Customer Success, or Partnership Management, ideally within rail, business travel technology, or the travel space.
Proven success in building and maintaining long-term client relationships with enterprise or strategic partners.
Proven experience in managing multiple client workstreams to support growth strategies.
Fluency in English and French (and essential if based in Paris). Italian or Spanish is also desirable.
Strong commercial acumen and a data-driven approach to measuring success and identifying growth opportunities.
Excellent communication and stakeholder management skills, comfortable engaging with senior decision-makers.
A proactive, collaborative, and solution-oriented mindset.
Passion for the rail industry, business travel, and sustainable mobility.
More information:
Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.
We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!
We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.
Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:
💭 Think Big - We're building the future of rail
✔️ Own It - We focus on every customer, partner and journey
🤝 Travel Together - We're one team
♻️ Do Good - We make a positive impact
We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.
Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!