Revenue Operations Specialist (GTM Systems & Processes)

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.

• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.

• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.

• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary:

The Revenue Operations Specialist, GTM Systems & Processes, partners closely with Trulioo’s RevOps leadership to build and improve the go-to-market systems that support our commercial workflows. In this hands-on role, you’ll manage day-to-day GTM tools, design and maintain processes and automations, and work closely with cross-functional teams to ensure our revenue engine operates clearly and efficiently. This role is well suited to someone who is technically curious, process-oriented, and motivated by working at the intersection of people, data, and modern, AI-enabled technology.

This is a full-time, permanent position based in Trulioo’s Vancouver office, operating on a hybrid model (3 days per week in the office).

What You'll Be Doing:

• Process Design & Business Analysis

  • Partner closely with GTM teams (Sales, Marketing, Customer Success, and Support) to understand business objectives, operational pain points, and workflow gaps.

  • Document and map current-state and future-state processes, identifying opportunities to streamline steps, reduce friction, and improve efficiency through automation and AI-driven solutions.

  • Recommend and adhere to best practices for data governance, system usage, cross-functional handoffs, and workflow standardization to drive consistency across the revenue engine.

  • Assist in prioritizing projects and enhancement requests based on business impact, stakeholder urgency, and technical feasibility, ensuring alignment with overall GTM strategy.

  • Partner with leadership and frontline teams to optimize rep workflows, surface actionable insights, and ensure systems and processes enable productivity rather than create overhead.

• GTM Tech Stack Administration & Optimization

  • Administer and optimize core GTM systems including Salesforce, Salesloft, Gong, 6sense, Loopio, and other supporting tools, ensuring alignment with current business needs.

  • Stay informed on product updates and new capabilities across the GTM tech stack; help assess and adopt enhancements that improve usability, efficiency, and adoption, while flagging tools, features, or processes that are underutilized or no longer effective.

  • Monitor system usage, data hygiene, governance, and permissions across the GTM tech stack to support a secure, consistent, and scalable operating environment.

  • Produce hygiene and adoption reporting to provide visibility into data quality and workflow adherence; partner with revenue leaders and Enablement to support accountability and improved tool usage.

  • Contribute to forward-looking planning by staying close to changes in the business and GTM motions, helping identify system and process needs that support growth and scale.

• Documentation & Knowledge Management

  • Own the upkeep of GTM handbooks, playbooks, and process guides, ensuring all content reflects current workflows, system changes, and best practices.

  • Work with Enablement to create step-by-step guides, release notes, training documents, and FAQs to support end users across Sales, Marketing, and Customer Success.

• Solution Delivery & Project Execution

  • Support integrations, data migrations, and new tool evaluations in collaboration with RevOps, GTM teams, IT, and external vendors.

  • Develop and deliver enablement materials: documentation, training sessions, onboarding content, and best-practice guides.

  • Test, iterate, and validate system changes before deployment.

What You'll Bring:

• 3-5 years of experience in Revenue Operations, GTM Operations, Business Systems, or a similar operations or tooling-focused role.

• Demonstrated ability in process mapping, workflow design, and tool-based problem solving.

• Experience working with GTM tools (e.g., Salesforce, Salesloft, Gong, 6sense) and supporting how those tools connect to the core CRM.

• Strong Excel/Sheets skills for reporting, analysis, and data cleanup.

• Experience documenting processes, maintaining handbooks or Confluence pages, and creating training materials.

• Experience supporting or partnering with GTM teams in a SaaS environment.

• Strong ability to gather requirements, map processes, diagnose issues, and translate business needs into system-driven solutions.

• Ability to debug Salesforce declarative automations (Flows, validation rules, formulas, field mappings).

• Understanding of Salesforce and GTM tool data structures, permissioning, and operational best practices.

• Comfort working across multiple systems and integrating them into cohesive, scalable workflows.

• Clear communicator who can explain technical concepts to non-technical stakeholders.

• Structured problem-solver with a systems mindset.

• Comfortable navigating ambiguity in a fast-paced SaaS environment.

• Detail-oriented and committed to delivering high-quality solutions.

Thriving at Trulioo

At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.

We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.

Get an inside look at life at Trulioo by following us on LinkedIn, or learn more about us at www.trulioo.com

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Privacy Notice

As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”.