At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a Zendesk Solution Architect to join our organization! This is a 100% remote opportunity.
As the Zendesk Solution Architect, working remotely in the United States, you will serve as a player-coach across pre-sales, solutioning, delivery oversight, and strategic advisory. This role sits at the center of our CRM strategy within the broader CCaaS, hyperscaler, and Customer Experience (CX) ecosystem, supporting a cross-functional “pod” of technologists aligned to accelerating value for our clients.
The ideal candidate brings deep technical and functional experience across the full Zendesk suite—Support, Guide, Sell, Explore, Sunshine, Workforce Management, QA, integrations, and broader CCaaS adjacency. This role is responsible for shaping solution architecture in early-stage pursuits, guiding our teams through best-in-class implementations, and helping to mature our Zendesk GTM and delivery capabilities.
You will partner closely with delivery, sales, alliances, and cross-cloud technologists to ensure a unified CX perspective across Salesforce, Zendesk, CCaaS platforms (Genesys, Amazon Connect, NICE, Five9, etc), and hyperscalers (AWS, Azure, Google).
