Community Developer - The Crew (W/M/NB)

We are looking for a Community Developer in Lyon who will be responsible for establishing and growing our communities around Ubisoft's games with proficiency in player communications, game improvements and feedback cycles, and deployment and maintenance of best practices. They will lead the global community strategy on specific brand(s), create and execute global plans, and work with a distributed international team that is focused on building relationships and earning trust with players around the world, contributing to our global business growth opportunities.

This position will also provide guidance to cross-functional team members, facilitating collaborative planning and executing commitments at high quality standards. As a member of the global community team, this position will be integrated with lead development studios.

Essential duties and responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned.

• Develop and execute community strategic plans through a variety of content tactics, which support Production objectives and augment the overall marketing strategy.
• Coordinate communication, activities, and initiatives with multiple global departments for consistent and cohesive messaging.
• Leverage Community Managers, transversal teams, and relevant partner resources to create meaningful content for our players (example: blogs, podcasts, interviews, infographics, & more).
• Act as one of the spokespersons for the assigned brand(s). Coordinate community-centric events including, but not limited to: studio visits from fans, developer dialogues, and tournaments.
• Collaborate with portfolio’s Social Media Manager to define and report on content KPI’s to demonstrate success and ROI of community programs and content.
• Support internal & external milestones, such as betas and launches, to ensure KPIs are met and to advocate for the player experience.
• Act as a primary representative for players’ needs within Production and Publishing teams to positively influence development and communications positioning, on behalf of our players and business objectives.
• Shape player feedback cycles and provide insights to Production and Publishing teams to influence game experiences, stimulate player retention, and assist in positioning messaging and marketing beats.
• Collaborate and coordinate with live teams for post-launch communication. Set expectations on applicable situations such as patch content, status, and delivery.
• Manage and produce internal reports on community feedback, activity, & expectations.
• International travel may be required.

This position will be part of multiple cross-functional projects, working with Community Managers, Marketing, Production, and Video Editor teams, among others.

Relevant experience

• Intermediate experience managing online communities and developing strategic plans or programs with demonstrable success in a professional setting.
• Extensive experience in the gaming industry, with multiple gaming platforms (required).
• Experience working in a demanding Production environment, with multiple deadlines, metrics for success, and stakeholders.
• Experience launching an AAA title or managing Live titles is a strong plus.

Skills and knowledge

• Extensive knowledge of social media platforms (Instagram, Twitter/X, Facebook, TikTok, Discord, etc.) is required.
• Strong understanding of building and maintaining the growth of video game communities as well as developing and executing strategic player engagement plans.
• Proven track record of working with various stakeholders to filter and implement player feedback.

Ubisoft's perks

💰 Profit Sharing, yearly company saving plan. 25 paid time off + 12 additional paid days off. Lunch vouchers (9€/day), healthcare for you and your family, and lots of Ubisoft additional perks.
👶 Maternity leaves of 20 weeks, paternity/co-parental leaves of 7 weeks.
📍 Our office is located in Lyon. According to Ubisoft's hybrid work model, our flexible work policy includes a minimum of 3 days a week in our Lyon studio and the remaining 2 days working from home.

Recruitment process

[30 minutes] : phone call with a Recruiter,
[60 minutes] : interview with the manager of the role and another Community Associate Director.
[60 minutes] : interview with two Studio stakeholders,
[60 minutes] : interview with Community Leadership and an HR.

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability, or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our gamers’ community.

We embrace a hybrid work model helping you stay connected with your team and aligned with business priorities, while giving you the opportunity to maintain your work-life balance. Note, that some roles are fully office-based and are not eligible for hybrid work.

Check out this guide to help you with your application, and learn about our actions to encourage more diversity and inclusion.