Travel Support Specialist – Virtual
•Destinationknot· 12h
🎧 Support⏰ Full-time📈 Mid Level💰 $25k-65k🇺🇸 Las Vegas, USA
12h ago
Unit·about 2 months ago
Unit is a market leader in embedded finance. We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Honeybook, Relay, and more.
We’re repeat founders with technical backgrounds, working hard to build a successful company that we’re proud to work at. Our product moves $40b+ annually and processes 12m+ API calls daily. We’ve raised $160m+ from top investors including Insight, Accel, and 60+ angels.
We’re looking for a Fraud Operations Lead — a highly organized and detail-oriented operator to lead our TLV fraud operations team and drive Unit’s fraud investigation efforts. This role combines hands-on fraud investigations with team leadership and process development. You’ll be responsible for managing a team of fraud operations part-time employees, overseeing fraud alerts, conducting investigations, and improving operational documentation and procedures.
You’ll work closely with internal teams across Risk, Fraud, Product, Engineering, and Analytics, and directly with Unit’s clients.
Team Leadership & Management
Lead and support a team of fraud operations xxxx, including daily operations, training, and scheduling.
Own team planning, performance tracking, and knowledge sharing, onboarding (KYC/KYB/CIP/OFAC) and banking operations (payments and transactions, disputes).
Draft and maintain team procedures, internal documentation, and operational workflows.
Serve as the team’s point of contact for real-time issues, questions, and escalations.
Fraud Analysis & Investigations
Oversee end-to-end handling of fraud alerts and investigations using Unit’s platform and tools.
Take action on active fraud cases, including account freezes and escalations, while ensuring clear documentation.
Collaborate with relevant teams to build and refine fraud detection workflows and playbooks.
Analyze fraud trends and team workflows to identify areas for optimization and risk mitigation.
3-5 years of full-time experience in fraud operations.
High level of ownership, initiative, and independent problem-solving.
Strong organizational skills and attention to detail.
Deep understanding of fraud-related workflows.
Professional English skills - both written and verbal.
Analytical background, including comfort working with data- advantage
Experience in a team leadership role- advantage
Experience in a high-growth technology company or financial institution, preferably in embedded finance or fintech.
Working at Unit means joining a global team on a mission to create a more equitable financial ecosystem. We’re a fast-growing team of individuals who are passionate about their work, see the big picture and always seek to empower our clients and their end-customers.