Solutions Engineer

Varjo is a Finnish technology company developing the world’s most advanced VR/XR hardware and software. Founded in 2016, Varjo now operates in over 40 countries worldwide with 200+ employees located in Helsinki, Munich and Washington D.C.

Our team produces virtual and mixed reality hardware, software, and services that are now a symbol of the highest quality and security across the industry. Varjo’s VR and XR solutions are already being used to train fighter and helicopter pilots, design vehicles, and we aim our technology to become the standard for professional Defence & Aerospace Training. 

Job Description

We are looking for a Solutions Engineer to join the Varjo Solutions and Integrations team in Munich, Germany, on a permanent basis. Our office is located near Munich Airport, and this is primarily an on-site role, with an expectation of working from the office at least three days per week.

In this role, you will provide hands-on VR/XR expertise to support the sales team and assist customers with solution development and deployment. You will collaborate closely with end customers to address real-world challenges and work regularly with R&D and Technical Support teams. Your day could involve customer calls, troubleshooting technical issues, reporting them to R&D, onboarding new clients, or acting as a customer success manager to strategic clients. You won’t be alone—our team of five will welcome you aboard.

As part of Varjo's global team, which spans three countries, you will be primarily responsible for clients and partners in the DACH region and a few neighboring countries. While working independently in this region, you will stay connected to the global team and can expect up to 20% travel. Your role will involve both customer-facing and detailed internal engineering discussions, supporting strategic customer accounts in German and English.

At Varjo, you will thrive in a growth-oriented company with minimal bureaucracy and ample opportunities to take ownership of your work. We value a collaborative, proactive mindset, a passion for learning, and the drive to grow alongside exceptional colleagues in an international business environment. Ambition, passion, trust, and respect define how we work and succeed together at Varjo. 

What you’ll be doing

• Serve as the technical bridge between Varjo engineering and customers / strategic partners. Be the bridge between customers and the Varjo technical support team on challenging support cases.
• Support sales and business development with technical depth in finding solutions for customer needs and requirements.
• Join sales team members on calls and onsite demos to answer questions and support deep discovery, take detailed feedback from customers (issues, as well as feature requests), structure it and bring it up with the right people in the organization.
• Help customers to go directly from a concept of XR usage into detailed level understanding of how their needs can be solved.
• Help the customer to scope the technical requirements required to create a successful solution, including software integration, game engines and hardware compatibility. 
• Provide strategic guidance to customers and partners regarding wider application and program deployments.
• Proactively address more complex support tickets to ensure customer satisfaction and create favourable conditions to further grow the Varjo business.  

Our expectations

• Experience from using and managing basic editing features in major 3D engines like Unity and/or Unreal Engine.
• 1+ years of experience working in 3D software’s such as Autodesk VRED, CATIA, 3Dexperience platform. Your professional background could be in 3D Animation/Artist or CAD Designer.
• Fluency in German and English, both written and spoken
• HW troubleshooting skills.
• Comfortable in customer-facing roles.
• Excellent interpersonal skills, high integrity, and a proactive mindset.
• A team player who is motivated to help the team reach its goals.
• Interest and experience in working with international customers and teams.
• An MBA/MSc degree in the technology field is preferred.
• Hands-on experience working with VR and/or AR hardware is preferred. 

Next steps

By joining us, you’ll get:

• A fantastic opportunity to reshape the future of computing by taking part in creating the new state-of-the-art in virtual and mixed reality experiences.
• A chance to work with a smart and diverse group of people who are pushing the boundaries of VR/XR technology.
• An international working environment with tons of opportunities to learn and grow.
• Competitive salary, 30 days of annual holidays and flexible working conditions.
• A low-hierarchy culture with minimal bureaucracy and maximum opportunity for you to take charge of your work.
• The possibility to select the tools and methods you want to use to do your job effectively. 

As we are developing the next computing paradigm, we need a versatile team to help ensure that the new realities are designed for everyone. We are now offering you an exciting position where you can see into the future and play your part in shaping Varjo’s growth journey. 

Ready to jump into the exciting world of VR/XR? Apply now. Please include your CV or a link to your LinkedIn.

This position will be filled as soon as a suitable candidate is found.