Product Support and Operations Specialist

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

Unbelievable partner support is at the heart of Via’s mission, and we’re looking for people who are eager to start their careers with a fast-paced, mission-driven tech company. As a Product Support and Operations Specialist, you’ll play a key role in supporting our partners (cities, operators, etc.) who power transportation networks using our technology. This role is a perfect opportunity for early-career professionals to gain cross-functional experience, build technical expertise, and make a real-world impact from day one.

What You'll Do:

• Learn fast: You’ll receive hands-on training and mentorship from experienced team members to get you up to speed on our tools, workflows, and industry context. You'll become an expert on Via!
• Prioritize operational issues and provide technical, specific, and strategic responses in an efficient manner
• Provide outstanding support to Via’s partners through fast, high quality ticket resolution, enhancing their experience with our platform
• Work cross-functionally with teams in Product, Engineering, Operations and Partner Success teams
• Foster close relationships with partners to become their trusted advisor and internal champion; familiarize yourself with their realities, common pain points and ways to advise them to constantly improve our deployment results
• Identify product and process improvement opportunities by acting as a bridge between partners and technical product teams, helping to prioritize product improvement measures and product scalability initiatives

Who You Are:

• Minimum of 1-2 years of work experience, including internships. We welcome recent grads, as well as early-career professionals looking to grow in a fast-paced, mission-driven environment.
• Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
• Meticulous and vigilant, with a high level of attention to detail
• Outstanding process-orientation, analytical, and organization skills
• Problem solver and entrepreneurial; you don’t accept the status quo and are always looking for creative solutions
• Excellent communicator with a knack for always finding the right tone
• Bachelor’s Degree
• Fluency in additional languages (ie German, French, Italian, Dutch, Portuguese, Spanish, or Japanese) is a plus
• Previous experience in a technical support role is a plus

What We Offer:

• Joining a global employer with over 700 mobility deployments in 40+ countries
• Becoming part of a company that was awarded for its commitment to social good
• Competitive compensation including equity
• A hybrid work and a lovely office situated in the heart of Berlin, in Mitte
• Weekly team lunch and breakfast
• Urban Sports Club membership 30 vacation days a year

We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.