The role reports into the Mass Product Enablement function for Risk & Identity Solutions, an integral role in supporting Visa’s Value-added Services (VAS) across the CEMEA region. This role is pivotal in driving mass enablement initiatives, supporting solution owners, and collaborating with cross-functional teams to deliver impactful business results. The successful candidate will blend program management, business analytics, and operational excellence.
Key Responsibilities:
- Support in the overall execution of mass go-to-market initiatives across the region to achieve revenue goals
- Work within operating models and service SLAs to execute at scale
- Be the operational owner of the assigned mass program rollout
- Partnering with stakeholders to align on mass initiatives objectives, priorities and deliverables.
- Develop and own project planning for mass programs
- Monitoring and reporting on Program KPIs’, milestones, progress, risks and success metrics.
- Leveraging data analytics with special focus on fraud and transaction insights, market insights, and client feedback to identify opportunities and best practices for Mass Product Enablement
- Developing and maintaining mass enablement assets, plans and resources
- Define clear criteria, processes and alignment in each enablement initiative design
- Execute Mass Enablement operations with a high level of efficiency and consistency
- Provide analytical support including fraud metrics, client engagement, revenue analytics to show overall program value.
- Communicate mass program performance results and insights via presentations, reports, and workshops.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Professional:
- Overall career experience of 10-12 years. Post Graduate qualification with a business, data, or other relevant degree
- 5+ years in product operations or sales/sales engineering support for fraud and risk solutions in banking/fintech is an advantage.
- Proven track record in driving business impact at scale in highly complex B2B environments through excellent program management and operational execution skills.
- Preferably has experience supporting mass product activations working at a fintech/banking operations ecosystem.
- Familiarity with payments analytics as well as analytics that support fraud risk optimization.
- Experience with Fraud platform solutions in the banking/fintech space is an advantage
Technical:
- The candidate should be proficient in leveraging Generative AI tools and techniques to enhance productivity, optimize workflows, improve decision-making, and deliver high-quality outcomes.
- Project Management Certifications are an added advantage.
- Strong business analysis skills and ability to generate data-driven insights.
- Understanding of risk and fraud data landscape including key parameters used in this domain
- High level of competence with leveraging program management, visualization and data tools and applications
Other Skills
- Excellent communication, organization, and project management skills.
- Creative and innovative thinking, with an aptitude for problem solving.
- High ownership, action-oriented, driven, and collaborative mindset.
- Ability to stay updated on emerging payments fraud trends.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
