About Us:
Vortexa was founded to solve the immense information gap that exists in the energy industry. By using massive amounts of new satellite data and pioneering work in artificial intelligence, Vortexa creates an unprecedented view of global seaborne energy flows in real-time, bringing transparency and efficiency to the energy markets.
With offices in London, New York, Houston, Singapore, Geneva and the UAE, we are building the definitive platform for energy and freight analytics globally - backed by leading investors including Morgan Stanley & Notion Capital.
The Role:
Vortexa is seeking a proactive and driven Account Manager to join our growing commercial team in Dubai. This is a foundational role in our Account Management function, working closely with global colleagues to shape how we engage and grow client relationships.
In this role, you will own expansion for a portfolio of clients to include both GRR and NRR, acting as the primary commercial contact. You’ll collaborate closely with Sales, Customer Success Managers and Solution Architects to deliver the best-in-class experience and drive long-term account growth. This is a hands-on role where you’ll engage directly with clients, build trusted relationships, identify and close new opportunities to maximise value.
You must be a self-starter that thrives in the face of challenge, with a resourceful and positive approach to problem-solving in a fast-paced and constantly evolving scale-up environment.
You will be responsible for:
- Driving retention and growth within your book of business, meeting and exceeding expansion targets as well as renewals.
- Leading commercial discussions, including negotiations and upsell opportunities.
- Partnering with Sales, Product, Customer Success, Marketing, and Revenue Operations to develop account plans, map stakeholders, and identify growth opportunities.
- Understanding client goals and challenges, translating them into opportunities to deliver seamless client experiences.
- Building strong, collaborative relationships with decision-makers and influencers at client organisations.
- Using CRM and Customer Success tools to maintain accurate account data, forecast new opportunities and renewals including leveraging insights to mitigate risk and uncover expansion potential.
- Working with Revenue Operations and Finance to ensure accurate forecasting, and smooth contract execution.
Requirements
- Proven track record in retaining and growing client accounts in a commercial environment.
- 3+ years of experience within a commercial role within the energy commodities and/or maritime industry (SaaS/DaaS/Commodity Data Analytics Sales a plus) in a solution sales environment.
- Strong relationship building and relationship management skills.
- Excellent communication skills – verbal and written in English.
- Willingness to travel to foster strong client relationships and market presence.
- Experience using CRM systems.
It would be great if you also:
- Have experience handling commercial contracts and renewals.
- Are passionate about the energy and maritime industry and our customers.
- Have excellent engagement and influencing skills with an ability to establish trusted advisor relationships with business decision makers.
- Strong organizational skills, business acumen, and problem-solving ability.
- Collaborative team player who values openness and shared success.
Benefits
- A vibrant, diverse company pushing ourselves and the technology to deliver beyond the cutting edge
- A team of motivated characters and top minds striving to be the best at what we do at all times
- Constantly learning and exploring new tools and technologies
- Acting as company owners (all Vortexa staff have equity options)– in a business-savvy and responsible way
- Motivated by being collaborative, working and achieving together
- A flexible working policy- accommodating both remote & home working, with regular staff events
- Global Volunteering Policy to help you ‘do good’ and feel better
