Customer Success Transformations Lead
•Cresta· 10h
🎧 Support⏰ Full-time🎯 Lead / Principal🇺🇸 USA
10h ago
Wayflyer·3 days ago
📝 Company Mission
Our mission is to give the world access to the best products by empowering great businesses to reach their growth potential.
💼 About Wayflyer
Today's SMBs need a capital provider that keeps pace with their growth ambitions. Traditional financing options are slow, cumbersome and often out of reach. That's why we built Wayflyer.
Our unique technology allows us to assess businesses in minutes, generate financing offers that reflect their growth potential and send funds in as little as 24 hours.
Since launching in April 2020, we've deployed over $5bn to thousands of businesses worldwide, backed by Tier 1 banks like J.P. Morgan. We've become a trusted financing partner for some amazing brands, like True Classic, Little Words Project and Kekoa Foods.
Teams at Wayflyer are truly cross-functional. You'll be collaborating with ambitious colleagues from around the world - all striving to deliver on a huge opportunity. Check out this video to hear directly from them.
💛 Culture & Values at Wayflyer
At Wayflyer, we value being sound people, excellent operators, and ambitious overachievers, working together with integrity, creativity, and bold optimism to deliver exceptional results. To learn more, please visit our website.
🚀 Your Role at a Glance: The key ways you'll bring value to the team
You'll own revenue performance as a system, not a set of reports. Design, build, and continuously improve the models, data flows, and automations that power forecasting, planning, and execution.
Specifically, you will:
Build and own all revenue forecasting and planning models across pipeline, conversion, retention, headcount, and investment scenarios, and turn them into automated, repeatable systems
Design scalable planning frameworks that connect targets, capacity, productivity, incentives, and budget, then operationalise them through data pipelines and workflows
Work hands on in SQL, Python, advanced spreadsheets, and automation tools to analyse performance, build logic, and deploy solutions
Treat revenue analytics as a product: define inputs, outputs, dependencies, edge cases, and failure modes
Build automated reporting, alerts, and self serve dashboards that surface insight at the right moment, not just in monthly decks
Create attribution, segmentation, and channel performance models, then embed them into GTM workflows and decision making
Partner with RevOps, Sales, Marketing, Finance, and Product to translate messy real world problems into clean technical solutions
Improve data quality, structure, and reliability through automation, validation, and system level fixes rather than manual clean up
Prototype, test, and iterate quickly. Build first, refine later.
🔨 What Makes You a Great Fit
The core ways you will drive impact:
Strong experience in revenue analytics, RevOps, commercial analytics, or technical operations in a high growth tech or SaaS environment
Deep comfort working with SQL and Python, including pandas and numerical modelling, not just querying
Experience building automated workflows using tools like Zapier, Pipedream, n8n, or similar, or custom scripts where needed
Strong understanding of modern GTM systems such as HubSpot and how data flows across sales, marketing, finance, and customer success
Proven ability to take vague business questions and turn them into structured models, systems, and automations
Comfortable owning work end to end, from problem framing to live deployment
Product minded. You think about usability, maintainability, and scale, not just correctness
Curious, self directed, and opinionated about better ways of doing things
🤝 What to Expect After You Apply
You can expect to hear from a member of our Talent Acquisition team soon. If we believe you're a good fit, the first step will be a conversation with a recruiter who will guide you through the next stages of the process. The full interview process, which includes meeting the Hiring Manager and completing a case study or interview loop, typically takes approximately 3-4 weeks.
🏖️The Perks of Being at Wayflyer
🌴 Time Off That Matters
Recharge with 25 days of paid annual leave, plus public holidays.
🧘 Your Wellbeing
Access support and resources to support your wellbeing, including our Wellbeing @ Wayflyer ERG.
🫀 Comprehensive Health & Protection
Stay covered with private healthcare, life insurance, and critical illness cover.
👵 Secure Your Future with Our Pension Plan
Our pension plan helps you build a strong foundation for tomorrow, starting today.
🍼 Family-First Policies
We offer generous parental and adoptive leave, including 6 months of paid leave for Primary Caregivers and 3 months of paid leave for Secondary Caregivers.
💰 Share in Our Success
With our equity scheme, you're not just an employee; you're a stakeholder in our journey.
🌴 Work From Abroad!
Enjoy the freedom to work remotely from anywhere in the world for up to 60 calendar days a year.
📍Global Offices and Working Policy
🇮🇪 Dublin, Our Buzzing HQ
Our headquarters operates a hybrid model. The number of in-office days depends on your team, but the majority of teams and our SLT are typically in 3-4 days per week, giving you valuable exposure to senior leadership.
🇬🇧 London, One Big Family
Home to around 30 employees, our brand-new London office also runs on a hybrid model. You’ll often find our CEO working alongside the team with regular visits.
🇦🇺 Sydney, Small but Mighty
Our close-knit Sydney office has around 20 employees and follows a flexible hybrid model, fostering strong collaboration.
🇺🇸 Charlotte, our new US hub
We’ve opened our doors in the heart of Uptown Charlotte, with a brand new space designed to foster in-person collaboration, while supporting hybrid flexibility.
🌍 Remote, Across the US & Europe
The majority of our Tech org works remotely across the UK and Europe, coming together throughout the year for off-sites, company kick off and technical kick off. We also have a growing number of remote team members across the US.
💡 How We Handle Your Personal Data
By submitting your application, you acknowledge that Wayflyer Limited will process your personal data for the purpose of evaluating your suitability for the role. Such processing is based on the need to take steps prior to entering into a potential employment agreement. To learn more about how we handle your personal data, you can contact our privacy team at [email protected] or review our privacy notice at https://wayflyer.com/privacy-notice.
