Principal Engineer, Customer Quality Engineering

BROAD FUNCTIONS 

Manage Customer Quality with cross functional teams to meet customer expectations.  

RESPONSIBILITIES

• Monitor product performance at customers, share the information with internal teams and call for actions when needed.
• Coordinate the work of cross-functional team to resolve product related issues at customers.
• Manage customer escalations and closure strategy.
• Work with internal technical organizations and teams (such as design, assembly and product testing) to drive resolution of customer issues.
• Provide lessons learned for new and sustaining product.
• Own all end-to-end Sustaining customer issue resolution process.
• Participate in Customer QBR’s, Audits, and drive Customer Quality initiatives as needed.

Educational Required: 

• Bachelor or higher degree in Electrical/Electronics/Mechanical Engineering/Science or related field.

Skill Required:                                 

• Strong knowledge of quality and reliability, driving issue resolution following 8D methodology
• High level of analytical skills, strong organizational and project management skills.
• Excellent communication (fluent in Mandarin and English, Japanese is a plus) and presentation skills.
• Resilient and able to deal with challenging situations.
• Flexible to meet the demands of the role.
• Quick learner - can pick up new tools for reporting and analysis.

Experience:                            

• 5+ years of experience in a similar function, computer manufacturing or electronic manufacturing industry preferred.
• Experience in managing one or more teams of engineers, technicians in customer support function.
• Familiar with HDD manufacturing floor information system and control.
• Knowledge and application of ISO 9001 Quality Management System, Quality Tools like Statistical Process Control (SPC), Failure Mode Effect Analysis (FMEA), Design of Experiment (DOE) or its equivalent.
• Knowledge of Six Sigma or Six Sigma Black Belt will be added advantage.

All your information will be kept confidential according to EEO guidelines.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

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