Revenue Operations Associate (LATAM Remote)

Revenue Operations Associate (LATAM – Remote or Hybrid, Full English Fluency)

About Whippy

Whippy is leading the way in AI-powered business communication—transforming how companies engage with customers using intelligent AI Agents. From customer support to marketing to sales, businesses rely on Whippy’s Voice AI and Chat AI to eliminate manual workflows, respond instantly to inquiries, nurture leads, screen job applicants, and automate high-value interactions at scale.

By combining AI-driven messaging with omni-channel automation, Whippy replaces outdated, siloed communication tools with a single platform that helps businesses work smarter, faster, and far more efficiently.

This role is open to LATAM-based candidates and requires full English fluency while supporting U.S. markets. Work hours follow Eastern Standard Time.

Role Overview

Whippy is seeking a highly organized, execution-focused Revenue Operations Associate to support and improve the operational backbone of our revenue lifecycle. This role helps ensure that billing, contracts, customer usage, and internal systems stay accurate, aligned, and up to date.

You will work closely with the CEO, taking ownership of day-to-day revenue operations tasks and helping remove operational burden from leadership. This is a hands-on role with direct impact on revenue collection, data accuracy, and operational efficiency across Sales, Support, and Billing.

Compensation

• On-Target Earnings (OTE): $2,000–$2,500 USD / month

• Base: $1,500 USD / month

• Variable: Performance-based ($500–$1,000 USD / month)

🌎 Where You’ll Work

• Open to candidates based in Latin America

• Remote or hybrid work options available

  • Preference for candidates able to work hybrid from our Buenos Aires office (WeWork Vicente López)

• Full English fluency required

• U.S. customer coverage on EST hours

⚡ What You’ll Do

• Revenue & Billing Operations – Monitor billing systems (e.g., Stripe) for failed payments, overdue invoices, and outstanding balances, and support timely collection.

• Payment Follow-Ups – Proactively reach out to customers to resolve billing issues and ensure payments are completed.

• Contracts & Usage Alignment – Help ensure customer contracts, billing, product usage, and system records remain accurate and aligned.

• Revenue Data Hygiene – Maintain clean and reliable revenue data across systems such as HubSpot, billing tools, and internal dashboards.

• Sales & Support Handoffs – Support clean handoffs between Sales, Support, and Billing by ensuring deals, plans, and customer status are correctly reflected.

• Customer Billing Support – Respond to customer requests for invoices, receipts, tax documentation (e.g., W-9), and billing confirmations.

• Revenue Risk Visibility – Identify unpaid or inconsistent accounts and help maintain visibility into revenue risk and collection status.

• Process & Tooling Improvements – Assist with documenting revenue workflows and identifying opportunities for automation over time.

• Operational Support for Leadership – Take recurring revenue operations tasks and follow-ups off leadership’s plate by owning execution and follow-through.

🎯 What We’re Looking For

• Experience in revenue operations, billing, operations, accounts receivable, or similar roles (SaaS preferred)

• Comfortable following up with customers about billing, payments, or contract issues

• Strong attention to detail and excellent follow-through

• Clear, professional written and verbal communication skills (English required)

• Experience working with CRM systems (HubSpot preferred) and billing tools (Stripe or similar)

• Highly organized, proactive, and able to work independently

• Comfortable interfacing directly with leadership and cross-functional teams

• Self-starter who thrives in a fast-paced startup environment

🙌 What We Offer

• Competitive compensation with clear base and OTE structure

• Direct collaboration with company leadership

• Ownership over a mission-critical revenue function

• Opportunity to grow into broader operations or revenue roles as Whippy scales

• A fast-moving environment where your work directly impacts revenue and company health