Reporting to the Chief Product & Technology Officer, we're seeking a Mid/Senior Data & Integrations Engineer with deep expertise in the MSP technology ecosystem. You'll architect and build the ingestion layer that pulls data from the tools MSPs rely on daily, PSA, RMM, BCDR, and documentation systems, into our AI-native platform.
This is an ongoing engagement where you'll systematically expand our integration coverage across the MSP tech stack. You'll work with everything from well-documented REST APIs to less mature systems requiring creative approaches like reverse-engineering, scraping, or unofficial API usage. Your work directly powers the AI capabilities that transform how MSPs manage knowledge and documentation. If you've spent years navigating the quirks, limitations, and data models of MSP tooling, and you're energized by the challenge of extracting value from systems that weren't designed to share it, this role is for you.
What You'll Do:
- Design and build ingestion pipelines from PSA platforms (ConnectWise Manage, Datto Autotask, HaloPSA, Syncro), RMM tools (NinjaOne, Datto RMM, ConnectWise Automate, Kaseya), BCDR systems, and documentation platforms
- Architect ETL/ELT workflows that extract, transform, and normalize data from diverse MSP systems into a unified knowledge graph optimized for AI consumption
- Navigate API variability, from well-documented REST endpoints to undocumented APIs, scraping approaches, and creative extraction methods for systems with limited integration support
- Map and model MSP data structures, understanding how tickets, assets, configurations, contacts, and documentation relate across systems and standardizing them into coherent schemas
- Build resilient, observable pipelines with proper error handling, retry logic, rate limiting, incremental sync, and monitoring for production reliability
- Prioritize and sequence integrations based on customer demand and strategic value, delivering new platform connections on an ongoing basis
- Document integration patterns and create reusable frameworks that accelerate future platform connections
Requirements
- 4+ years hands-on experience with MSP ecosystem platforms, you've built integrations with or worked extensively inside PSA, RMM, BCDR, IT documentation systems, etc.
- Broad familiarity with MSP tooling APIs, ConnectWise, Datto, NinjaOne, Kaseya, Liongard, IT Glue, Hudu, or similar platforms
- Resourcefulness with imperfect APIs, experience working around poorly documented, rate-limited, or unofficial APIs; comfortable with reverse-engineering and scraping when necessary
- Strong Python proficiency for data pipeline development
- Experience with REST API consumption and authentication patterns (OAuth, API keys, session management)
- Solid understanding of MSP data models, tickets, assets, configurations, contacts, documentation, and how they interconnect across platforms
- ETL/ELT pipeline experience with orchestration tools (Airflow, Dagster, or custom frameworks)
- SQL proficiency and experience with relational databases (PostgreSQL preferred)
Nice to Haves
- Direct experience at an MSP or building products for the MSP channel
- Familiarity with Microsoft 365 APIs (Graph API, SharePoint, Teams)
- Knowledge of vector databases and embeddings for AI/ML data preparation
- Experience with event-driven architectures and streaming systems
- Understanding of ITIL frameworks and IT service management concepts
- DevOps experience with AWS, IaC, and containerized deployments
- Background in data quality and validation for messy, inconsistent source systems
Benefits
- Work remotely Monday - Friday, 40 hours a week (no weekends)
- Vacation: 10 business days a year
- Holidays: 5 National Holidays a year
- Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
- Parental Leave
- Health Care Reimbursement
- Active Lifestyle Reimbursement
- Quarterly Home Office Reimbursement
- Payroll Deduction Purchase Plans
- Longevity Bonus
- Continuous Learning Bonus
- Access to Training and Professional Development Platforms
- Did we mention it's REMOTE?!!
One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.
Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!
