Operations Analyst - Communications & Admin

Company Overview

At Zuora, we power the world’s shift to Modern Business. We’re helping people and companies subscribe to a better way of doing business—one that’s built on recurring relationships instead of one-time transactions, creating more value for customers, companies, and the planet.

As pioneers of the Subscription Economy, our platform and expertise help the world’s most innovative organizations—from disruptive startups to global enterprises—monetize new business models, nurture long-term subscriber relationships, and optimize their digital experiences.

Join us as we transform industries and shape the future of how businesses grow.

The Team & Role

Zuora University (ZU) is a fast-paced, collaborative team responsible for building and delivering world-class training experiences for customers, partners, and internal ZEOs. We value clarity, ownership, communication excellence, and seamless execution.

As an Admin and Communication Specialist (P2), you will play a key role in supporting the operational backbone of Zuora University. This role blends communication, coordination, data management, and administrative execution. You will craft high-quality communication materials, streamline processes, coordinate with multiple internal teams, manage training operations, and support access provisioning activities.

This role is ideal for someone with strong written English skills, a proactive mindset, and the ability to manage multiple tasks with precision and professionalism.

What you’ll do

• Develop and edit communications materials; email templates, linkedin posts, internal communication about Zuora University
• Following up on progress & communication and drive marketing and promotional campaigns
• Respond to email communication, resolve few queries provide solutions and have followups if required
• Work on data collection, Table creation, pivot tables, vlookups and report queries, provide data-driven insights and perform reporting requests
• Take care of some course / event publishing, provision & deprovisioning access
• Create internal communication / documentation about ZU team’s operation and processes
• Work with other departments as marketing, customer communications to get information about Zuora University to customers / partners
• Training coordination

Your experience

• 2-3 years relevant experience
• Experience with Learning Management Systems (LMS) or Content Management Systems (CMS) for content publishing, managing course enrollments, and tracking data
• Strong command of English with excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Confident using AI tools to perfect content, different ways of prompting to get the best result from AI tools
• Experience with posting / blogging on LinkedIn
• Proficiency with Microsoft Excel or Google Sheets (pivot tables, VLOOKUPs, filtering, etc.).
• Experience with tools used for user data tracking and reporting, such as SFDC / PowerBI is a plus

#ZEOLife at Zuora

At Zuora, we’re constantly learning, innovating, and growing. Our people—known as ZEOs—are empowered to take ownership, challenge the status quo, and make a lasting impact.

We collaborate deeply, think boldly, and support one another to make what’s next possible—for our customers, our communities, and each other.

We offer:

• Competitive compensation, bonus opportunities, and retirement programs
• Comprehensive medical, dental, and vision coverage
• Generous, flexible time off
• Paid holidays, wellness days, and a company-wide year-end break
• 6 months of fully paid parental leave
• Learning & development stipend
• Opportunities to give back, including volunteer time and donation matching
• Mental wellbeing resources and support

(Benefits may vary by location; details will be shared during the interview process.)

Location & Work Arrangements

Zuora teams are empowered to design flexible, intentional ways of working. Whether remote, hybrid, or in-office, we balance flexibility with accountability—to each other, our customers, and our mission.

For most roles, you’ll have the freedom to work where you’re most productive while staying connected to your team and the broader ZEO community.
Location: Chennai, India
Work mode: Hybrid, with 2-3 days in office

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com