Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.
Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.
We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.
At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
As a Salesforce Quality Assurance (QA) Engineer, you will be the guardian of quality for our most critical integration. You won’t just be "finding bugs"; you will be designing the automated frameworks that ensure our Salesforce package remains robust as we scale our AI capabilities. You will bridge the gap between Product requirements and Engineering execution, ensuring every release enhances the user experience.
Your Responsibilities @ Aircall
- Automation Leadership: Recommend, architect, and implement automated testing tools specifically tailored for Salesforce (e.g., Copado, Provar, or Playwright/Selenium frameworks).
- End-to-End Testing: Conceive and execute comprehensive functional test plans for new features, complex Apex logic, and Lightning Web Components (LWC).
- Defect Lifecycle Management: Lead test passes and drive the triaging process, working closely with developers to resolve issues before they reach production.
- Risk Mitigation: Partner with Product Managers to identify technical risks in potential features during the design phase.
- QA "Software Factory": Collaborate with the Engineering team to integrate automated acceptance tests into our CI/CD pipelines (Salesforce DX).
- Quality Metrics: Monitor and protect global quality KPIs, ensuring high ratings and seamless connectivity for our users.
Qualifications
- Experience: 3+ years of professional QA Engineering experience, specifically within the Salesforce ecosystem.
- Education: Bachelor’s in Computer Science, Engineering, or a related technical field (preferred).
- Salesforce Proficiency: Hands on experience of Salesforce platform, including declarative automation (Flow), security models, and API integrations.
- Automation Toolkit: Hands-on experience with Cypress and Python for automated testing.
- Technical Breadth: General knowledge of web languages, REST APIs, and how Salesforce interacts with external SaaS platforms.
- Soft Skills: Excellent communication skills with the ability to translate technical quality gaps into actionable business risks.
Nice-to-Haves
- Experience with Selenium or Playwright frameworks.
- Knowledge of Cucumber BDD (Behavior Driven Development) frameworks.
- Proven experience in Page Object Model (POM) design and full framework creation from scratch.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & equity
🏨 Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, internet, and childcare reimbursements
💚 Generous parental leave policy
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
