Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Appian is hiring an Application Support Engineer to support and maintain the business applications built on our platform. In this role, you’ll learn how Appian software drives process automation across areas like CRM and HR, while helping teams across the company get the most out of their tools. You’ll be part of a team that solves problems, supports developers, and keeps systems running smoothly.

This role is based at our headquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

About the role

Investigate issues and support requests from end users, provide fixes or workarounds, and track root causes
Take the lead on production issues, coordinating with teams to restore service quickly
Perform routine maintenance to keep applications stable and efficient
Refresh sandbox environments and run post-refresh checks
Assist in testing during deployments and report defects
Use SQL and spreadsheets to analyze data and make corrections
Partner with developers during handoffs and help gather requirements for production requests
Keep documentation up to date and suggest ways to improve operations
Share feedback with Engineering and take part in usability testing for new features

About you

A bachelors degree in a technical field
An interest in technology and how systems support business processes
Strong communication skills and the confidence to share your perspective
Problem-solving ability and comfort working through change and uncertainty

Preferred:

Experience supporting Appian applications
Familiarity with Agile practices
Experience with relational databases (MySQL, Postgres, or similar) and writing advanced queries
Knowledge of enterprise systems like CRM, HRIS, or ERP

Tools and Resources

Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]

Follow Appian: LinkedIn.

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Appian's Applicant & Candidate Privacy Notice

Appian Support Analyst

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