Salesforce Developer - CX

Asana’s Enterprise Technology team is looking for an experienced Salesforce Service Cloud & Experience Cloud developer. This role is critical for designing, implementing, and optimizing our customer support solutions within the Salesforce platform. The developer will collaborate closely with business stakeholders to enhance key areas, including case management, omni-channel support, Experience Cloud, chatbot functionality, and reporting, ultimately ensuring the delivery of an outstanding customer experience.

This role is based in our Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve

• Design, configure, and customize Salesforce Service Cloud features including: Case Management, Omni-Channel, Service Console, Knowledge Base, Entitlements & Milestones.
• Extensive hands-on experience designing, building, and maintaining Salesforce Experience Cloud sites.
• Implemented role-based and audience-based access using profiles, permission sets, and sharing sets to ensure secure and appropriate data visibility for external users.
• Ensure data quality, security, and compliance using profiles, permission sets, and sharing rules
• Strong understanding of case lifecycle and customer support processes
• Strong experience designing and implementing Salesforce Apex Trigger Frameworks to ensure scalable, maintainable, and bulk-safe trigger logic.
• Develop custom functionality using Triggers, Apex,Custom API, Lightning Web Components (LWC), Platform events etc
• Strong understanding of Salesforce security and sharing model
• Experience designing role-based and audience-based user experiences
• Hands-on experience with Salesforce DevOps and CI/CD tools like Gearset/Copado to manage source control, automated deployments, and release management
• Experience working in Agile/Scrum environments

About you:

• You are a customer-centric Salesforce professional with strong expertise in Service Cloud and a passion for improving support operations through scalable CRM solutions. You thrive in fast-paced environments and enjoy collaborating with cross-functional teams to deliver high-quality service experiences.
• You value clean design, automation over manual work, and continuous improvement.
• You take ownership of your work, proactively identify opportunities for optimization, and stay current with Salesforce releases and evolving service technologies.
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $128,000-145,000 CAD. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

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