Technical Support Engineer - Gaming

Are you an experienced Technical Support Engineer looking for your next career opportunity? Our Gaming department within Product Development is now hiring!

The Gaming Area at Betsson Group focuses on online casino Game Play and Game Discovery across all our brands and markets. We aim to offer the best gaming products in the industry and an exciting user experience when playing on our sites. We cover game lobbies, gaming initiatives, provider integrations and more.

What will you be doing?

The role of Technical Support / Configuration Engineer means that you will join and influence a project which is being created using the latest technologies (C#, .NET Core, .NET Framework, JS Frameworks, Rabbit, Kafka, Docker, AWS, k8s, MS SQL Server, Redis, Couchbase). We are a very Agile team that uses Scrum and common sense to assist in development.

• Learn our Gaming System and underlying business model/processes
• Provide high quality 3rd line Technical Support for Gaming System to our Customer Support Team, or to our Central Gaming or to our Partners and Engineers in multiple locations (Developers, DevOps, QAs etc.)
• Participate in regular configurations of Gaming System
• Communicate with providers/business clarifying operational requirements/conditions

What are we looking for?

• Expertise in technical support, particular across 3rd line support to fix complex and challenging issues with our product
• Knowledge across backend engineering, particularly with C# .NET, microservices and cloud based development
• Frontend engineering skills, especially with HTML, CSS, JavaScript, TypeScript and micro-frontend architecture
• Experience of working with QA Engineers and understanding of manual and automation testing
• Understand of Agile and Scrum methodologies

The WOW

Our Gaming platform is the core of everything we do. It supports all our gaming sites and is central to the company strategy.

You will be part of preparing our journey to containerization, increasing the scalability of our systems while also maintaining their high quality. To accommodate new requirements, we are constantly re-evaluating our systems design and working on exciting new features. You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 25+ online brands! Our brands are used by hundreds of thousands of users and growing

To sum it up: you will be taking our Gaming platform, which is used by a worldwide audience, to a new level!

Why Betsson?

We offer flexibility through a hybrid work model, three days in the office and two from home. You’ll get access to gym subsidies, private health and accident insurance, on-site yoga, regular after-work events, and quarterly team-building budgets. Snacks, breakfast, and a social culture come as standard.

At Betsson, you’ll work with colleagues from around the world in a fast-moving, supportive environment that values innovation, accountability, and growth. We move quickly, solve hard problems, and celebrate success.

CHALLENGE ACCEPTED?

If you are interested to learn more, please apply with your CV in English.

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