Call Center Sales Supervisor B2C

About Adrian Magnus | Part of Carazo Enterprise SL

Adrian Magnus is part of Carazo Enterprise SL, a premium cigar distribution company established in 2012. With over 40 professionals, we manage the distribution of 30+ premium cigar brands across Europe, the U.S., and Latin America. Our mission is to bring the world’s finest handcrafted cigars to enthusiasts with precision, integrity, and a deep respect for tradition.
Operating from hubs in Madrid, Marbella, Gran Canaria, Panama, and Costa Rica, we are driven by quality, heritage, and customer satisfaction in every market we serve.

Position Summary

As a B2C Sales Supervisor / Sales Manager, you will lead our direct-to-consumer sales function. You will be responsible for supervising, scaling, and coaching a growing team of phone-based sales agents. This is a remote leadership role focused on delivering sales excellence through structured training, performance analysis, and KPI-driven management. The ideal candidate will be highly experienced in phone sales, remote team supervision, and optimizing sales systems for the U.S. and European markets.

Key Responsibilities

• Supervise and lead a remote team of phone sales agents
• Train, onboard, and coach new hires
• Develop and refine sales scripts and call methodologies
• Analyze call metrics and track KPIs to improve performance
• Implement quality assurance processes and monitor productivity
• Collaborate with leadership to scale the team to 8–10 agents
• Own day-to-day sales operations and target tracking
• Coordinate with Customer Service to align goals and strategies
• Maintain high standards of communication, discipline, and accountability