Manager, IT

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

Dandy is hiring an IT Manager to lead our IT operations in our Cairo, Egypt office as part of our rapidly growing venture-backed company. The IT Department owns all technology needs for Dandy, and in this critical leadership role, you will be responsible for building, managing, and mentoring the regional IT team.

You will oversee all aspects of IT infrastructure, service delivery, and support for our international offices (primarily Egypt and South Africa), ensuring alignment with global IT standards and business objectives. This is an excellent opportunity for a seasoned IT professional to demonstrate a wide range of technical and management skills, build a high-performing team, and thrive in a fast-paced, evolving environment.

What You'll Do

• Spearhead the recruitment, hiring, and onboarding of a new, high-caliber IT support team for the Cairo office.

• Lead, mentor, and develop the local IT team, fostering a culture of high performance, collaboration, and continuous improvement.

• Oversee all local IT operations, including infrastructure (network, servers), end-user computing, and service desk support, ensuring high availability and reliability.

• Act as the primary IT business partner for Cairo leadership, understanding local needs and translating them into effective technical solutions.

• Manage the full lifecycle of IT assets for the Cairo office, including procurement, deployment, maintenance, and decommissioning.

• Develop and implement local IT policies, procedures, and best practices in alignment with global IT strategy and security standards.

• Manage local vendor relationships (e.g., ISPs, hardware/software suppliers) to ensure service levels and cost-effectiveness.

• Lead local IT projects from initiation to completion, managing timelines, resources, and stakeholder communication.

• Oversee the management of user accounts and access controls, including Active Directory, Google Workspace, and other authentication mechanisms.

• Provide hands-on technical support and troubleshooting for complex, escalated issues (acting as a "player-coach").

• Ensure all IT systems are monitored for performance and security, and lead incident response efforts for the Cairo office.

• Manage and participate in the on-call rotation for after-hours support and incident response.

What We're Looking For

• 5-7+ years of progressive experience in an IT role, with a strong technical background.

• Proven experience in a leadership role (e.g., Team Lead, Senior Systems Administrator, or IT Manager), with demonstrated experience managing and mentoring technical staff.

• Strong technical knowledge of network protocols (TCP/IP, DNS, DHCP, VPN, VLANs), Microsoft Windows Server, and Active Directory.

• Broad experience with Windows and macOS operating systems, hardware, and deployment.

• Familiarity with managing cloud environments like Google Workspace.

• Excellent stakeholder management skills with the ability to communicate technical concepts to non-technical audiences.

• Strong project management, problem-solving, and analytical skills.

• Ability to work independently, manage competing priorities, and lead a team in a fast-paced environment.

• On-site presence in the Cairo office is required.

Bonus Points For

• Relevant industry certifications, such as ITIL Foundations, PMP, Microsoft (MCP/MCSE), or CompTIA Network+/Security+.

• Experience with cloud computing platforms, such as AWS, Azure, or GCP.

• Formal experience with IT Asset Management systems and processes.

• Experience with automation systems (e.g., BetterCloud, Zapier) and scripting languages (e.g., PowerShell, Bash, Python).

• Understanding of ITIL principles and best practices.

• Bachelor's degree in Computer Science, Information Technology, or a related field.

English Language Proficiency Requirement

Proficiency in the English language (reading, writing, and speaking) is an absolute and inherent requirement for this position. The ability to effectively communicate in English is critical for successfully performing the duties of this role, particularly as:

• Communication with Client Base: The majority of our existing client/user base is predominantly English-speaking, located primarily in the United States, the United Kingdom, Canada, and other English-speaking regions. To effectively serve, support, and communicate with these end-users, this role requires the ability to:

  • Speak English fluently: For clear and professional verbal interactions, including client calls, presentations, troubleshooting, and relationship management.

  • Read English proficiently: To accurately interpret client inquiries, understand project specifications, review contracts, and comprehend technical documentation.

  • Write English effectively: To compose professional emails, detailed reports, proposals, and other written communications that are precise and easily understood by our English-speaking clientele.

• Collaboration with Internal Stakeholders: The majority of our internal stakeholders, including management, technical teams, and cross-functional departments, operate predominantly in English. Effective collaboration and participation within the company necessitates the ability to:

  • Speak English fluently: For active participation in team meetings, brainstorming sessions, presentations, and daily internal discussions.

  • Read English proficiently: To comprehend internal policies, procedural documents, project plans, performance reviews, and company-wide communications.

  • Write English effectively: To draft internal reports, update project documentation, prepare business cases, and communicate clearly with colleagues and supervisors across all levels.

Req ID: J-863

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!