Director Product Enablement

The Director, Product Enablement & Customer Training owns the strategy and execution of product learning for both internal teams and external customers. This role ensures complex product and data capabilities are translated into clear, actionable, and scalable learning experiences that drive seller readiness, customer adoption, and long-term value.

This leader oversees a team of customer-facing product trainers and partners closely with Product, Product Marketing, Sales, Customer Success, and Instructional Design teams to ensure customers are effectively trained during onboarding and continuously enabled as new products and features are released.

What You’ll Do

Strategy & Leadership

• Define and own the product enablement and customer training strategy and roadmap.
• Lead, coach, and develop a team of product trainers.
• Establish standards, operating rhythms, and best practices for product and customer learning.
• Serve as a strategic partner to senior leaders on product readiness and adoption.

Learning Strategy & Delivery

• Translate product strategy into role-based learning paths spanning onboarding, launches, certifications, and ongoing mastery.
• Partner with Instructional Design team to deliver complete learning experiences (pre-work, live training, reinforcement).
• Oversee internal product training for Sales, SDRs, Customer Success, and other GTM teams.
• Lead customer onboarding and ongoing customer education tied to new product releases.

Customer Training & Adoption

• Own the customer product training strategy to support onboarding, adoption, and value realization.
• Partner with Customer Success to identify key moments for customer education.
• Ensure consistent, high-quality customer-facing training experiences across delivery models (live, virtual, self-serve).
• Gather customer feedback to continuously improve training effectiveness.

Product Launch Enablement

• Lead the training workstream for all product launches (internal and external).
• Partner with Product and Product Marketing to align on roadmap, positioning, and messaging.
• Ensure new features are translated into seller-facing enablement and customer-facing training.

Program Management & Measurement

• Manage end-to-end product and customer training initiatives.
• Maintain a training roadmap aligned to product release cycles.
• Define success metrics and track readiness, adoption, and impact.
• Communicate progress and outcomes to stakeholders.

What You'll Need

• 8–12 years of experience in Product Enablement, Product Training, Customer Education, or Sales Enablement.
• Experience leading customer-facing training teams.
• Strong understanding of learning strategy, instructional design, and adult learning principles.
• Proven ability to simplify complex product or data concepts.
• Experience partnering with Product, Product Marketing, Sales, and Customer Success.
• Strong program management, communication, and leadership skills.
• Experience with LMS platforms and scalable learning delivery models.

Compensation and Benefits

The salary range for this position is $133,000– $190,000 per year, which represents the base pay the company reasonably and in good faith expects to pay for this role. Actual pay within this range will be determined based on factors such as relevant experience, skills, and qualifications.

Depending on the position, employees may also be eligible to participate in a company bonus or commission plan. All employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, unlimited paid time off, and participation in the company’s 401(k) plan with employer contribution.