At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Department Focus:
The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market
Your Impact:
As a Senior Account Manager based in Dubai, you will be the strategic engine behind the success of our Mid-Market and SMB partners across the Middle East, with a particular focus on the KSA market. You will act as a consultative and strategic partner for a range of accounts, balancing a nurturing relationship-first approach with a high-performance sales mindset to drive expansion and long-term retention. By bridging the gap between technical API understanding and commercial growth, you will play a pivotal role in redefining order management and fueling Deliverect’s continued triumph in the region.
This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our Dubai office and 1 day from the comfort of your home.
What you will do:
- Manage a diverse portfolio of Mid-Market and SMB accounts across the region, serving as their primary strategic partner and advocate.
- Drive regional revenue growth by identifying and executing expansion opportunities, including upselling add-on products and optimizing customer commercial structures to increase MRR.
- Conduct regular Strategic Business Reviews (QBRs) and on-site client visits to deeply understand evolving business needs and foster long-term loyalty.
- Minimize churn by proactively addressing customer concerns, implementing retention strategies, and maintaining a high level of customer satisfaction.
- Utilize a data-driven approach to decision-making, creating and analyzing reports via Looker, Planhat, and other BI tools to identify growth levers.
- Collaborate cross-functionally with Finance, Onboarding, Support, and Sales teams to ensure a seamless end-to-end customer journey.
- Provide basic technical support and guidance regarding API integrations to help customers maximize the technical potential of the platform.
- Accurately forecast revenue and market trends within your assigned territory to contribute to the global Growth team’s objectives.
What You Will Bring:
- A minimum of 3 years of experience in Account Manager or Senior Account Manager roles within the SaaS industry, preferably within the F&B, POS, or aggregator landscape.
- Native-level fluency in Arabic and professional proficiency in English are essential for managing regional stakeholders and KSA-based customers.
- Proven track record of balancing relationship management with commercial sales skills.
- Technical aptitude with a basic understanding of APIs and how they facilitate commerce integrations.
- Proficiency in using CRM systems. It’s a plus if you have used tools such as HubSpot, Planhat, Looker, and JIRA.
- Exceptional resilience and adaptability, with the ability to navigate a fast-paced environment and react quickly to industry changes.
- Strong analytical skills with the ability to translate complex data into actionable business strategies.
Join Our Innovative Journey:
At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.
What You'll Gain by Joining Us:
Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.
Our Commitment to Inclusion:
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.
Important Information:
1. Fluency in English is required, with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.
If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at [email protected].
Ready to shape the future of commerce with us? Explore our opportunities and apply today!
