Partner Success Coordinator, Insights & Analytics

Location: Vancouver, BC

Department: Insights & Analytics

Employment Type: Full Time / Hybrid / Term (3-year fixed term contract)

Language Designation: French Bilingual – BBB (Read/Write/Speak)

Posting Close Date: February 1, 2026

About Destination Canada

Tourism is the heartbeat of communities from coast to coast to coast. At Destination Canada, our aspiration for the tourism industry is to generate wealth and wellbeing for all of Canada and enrich the lives of our guests. Our mission is to influence supply and build demand for the benefit of locals, communities and visitors through leading research, alignment with public and private sectors, and marketing Canada nationally and abroad. We seek diverse, ingenious thinkers teeming with intellectual curiosity and a deep desire to grow Canada’s tourism industry – strengthening the socio-cultural, environmental and economic vitality tourism brings to Canada.

About the role

The Canadian Tourism Data Collective (Data Collective) is a transformative Destination Canada program that enables data sharing, analysis, and collective intelligence across the tourism ecosystem. It empowers communities, industry partners, and governments with trusted data, modern analytics, and AI-enabled tools to make better decisions, promote sustainable tourism growth, and attract investment.

Destination Canada is seeking a proactive, service-driven Partner Success Coordinator to join the Insights & Analytics team. This role supports the success of Data Collective partners across the full subscriber lifecycle, from initial inquiry and onboarding through adoption, engagement, renewal, and advocacy.

The Partner Success Coordinator acts as a key liaison between Data Collective partners and Destination Canada, including Program and Product teams. The role focuses on high-quality partner support, onboarding and training, coordination of demos and events, and clear communication of platform updates and upcoming features. The ideal candidate is bilingual, detail-oriented, comfortable working with data and AI-enabled tools, and enthusiastic about supporting innovation in Canada’s tourism sector.

Key accountabilities

• Provides high-quality, bilingual partner support to new and existing subscribers by responding to inquiries, trial requests, usage issues, and general platform questions, and by gathering and documenting partner feedback.
• Coordinates subscriber onboarding processes, including scheduling and hosting live demos and orientation sessions, preparing partner-facing materials, and ensuring successful initial setup and early platform adoption.
• Contributes to subscriber growth and retention targets by identifying opportunities, tracking engagement outcomes, collecting user success stories and supporting conversion from trial to full subscription where appropriate.
• Collaborates with Program and Product Owners to stay informed on product development and upcoming features, and maintains strong knowledge of Data Collective products, datasets, and AI-enabled capabilities to support partners and communicate platform value.
• Assists in managing the renewal process by preparing renewal contracts, tracking timelines, identifying risks and escalating risks to the Program Manager.
• Coordinates and executes subscriber-facing events, including office hours, partner calls, webinars, and related engagements, including agenda planning, speaker coordination, event communications and logistics.
• Support release communication planning and delivery, ensuring platform updates and new features are clearly and consistently communicated across internal teams and subscribers.
• Maintains accurate lead and subscriber records, onboarding documentation, engagement and user feedback logs.
• Prepares reports and presentation materials and contributes to internal tracking of partner success and engagement metrics.
• Acts as the partner voice advocate, identifying patterns in user feedback and collaborating with internal teams to flag opportunities for service or product improvements.
• Performs other related duties as requested.

What you need

• Graduation from a recognized university or college with a degree in business, marketing, communications, tourism, or a relevant field, or an acceptable combination of education, training, and experience.
• Experience planning and delivering virtual events, webinars, or client onboarding sessions.
• Experience working in bilingual (EN/FR) environments.
• Knowledge of customer success and onboarding best practices.
• Familiarity with CRM systems, ticketing tools, and communications platforms (e.g., Asana, Salesforce, Zendesk, Mailchimp).
• Advanced knowledge and demonstrated skills in Microsoft Office Suite, especially PowerPoint and Excel.
• Strong written and verbal communication skills in both English and French.
• Ability to build positive relationships with platform subscribers and internal teams.
• Strong time management, prioritization, and organizational skills.
• Detail-oriented and capable of managing simultaneous tasks with accuracy.
• Self-motivated, proactive, and responsive to subscriber needs.
• Ability to translate user feedback into actionable insights.

It would be great if you also had

• Experience in a data, tourism, or SaaS-related context
• Knowledge of the tourism sector and data platforms

Compensation

Salary range: $70,844 - $88,555

Within the range, the base pay offered is determined by multiple factors, including job-related skills and relevant education/experience. Please note starting salaries for new hires typically fall between the minimum and mid-point of the range, to support internal equity and allow room for progression as employees grow and excel in their roles. The range above reflects base pay only and does not include the competitive at-risk pay program and benefits that we offer!

Other components of our total rewards offerings include:

• Extended health and dental benefits
• Minimum 3 weeks of accrued vacation plus other paid time off
• Employee assistance program
• Defined contribution pension plan
• Generous parenthood top-up
• Flexible working options like compressed workweek and hybrid model
• Support towards your professional growth with learning and development opportunities, mentorship and more.

Things you should know

• This role follows a hybrid work arrangement, where work is performed onsite at least 2-3 days per week. Please note the work arrangement is subject to change.
• This is a three-year term role, with a fixed end date.
• This is a unionized role.
• This role requires travel at least 3-4 times per year.

At Destination Canada, we believe that Canada's diversity is its greatest asset and is what touches travellers' hearts most deeply. To that end, we are committed to inclusive leadership within our workplace, workforce, and interactions with partners and travellers alike. Destination Canada is an equal opportunity employer committed to reflecting Canada's diversity through fair and accessible hiring and employment practices. All qualified applicants will receive consideration for employment. If you require accommodations at any point in the recruitment process, please reach out to [email protected].

We know that applying for a new job can be both exciting and intimidating, and we sincerely appreciate your interest and effort. Only those applicants under consideration will be contacted.