We are seeking a Customer Success Manager to oversee and lead a large portfolio of small to medium-sized customers with a high potential for growth. In this role, you will join a diverse team of 7 CSMs in ensuring the proper usage of the Didomi platform and growing our relationships with our trusted customers. This role can be done in-person from our offices in Paris, Lille or Berlin, or remotely from the EU. You will be expected to travel regularly to meet your customers in person.
Key Responsibilities
- Develop and nurture a portfolio of ~250 small to medium-sized clients in the DACH region and North of Europe
- Be a real growth driver through upselling
- Prevent and minimise churn
- Maintain a high NPS
- Develop strong relationships with users and decision makers on a daily basis
- Manage commercial conversations with your portfolio of existing customers and ensure renewals and upsell opportunities
- Contribute to the direct development of our product by relaying customer feedback to the technical and product teams
- Create and write product and industry-related content to best serve your customers (guides, articles ..)
- Gather customer testimonial & feedback in an intelligent way
Qualifications
- Successful experience in CSM/Account Management in at least one SaaS company for a minimum of 2-3 years
- Excellent proficiency in English and German
- You have very good spoken and written communication skills
- Knowledge of Adtech or a legal background is a plus
- Any other language is a plus
Recruitment Process
- HR screen with our Talent Acquisition Expert (15min)
- ITW with our VP growth accounts (45 min)
- Case study preparation and presentation with our VP growth accounts and one team member (45-60 min)
- Final ITW with our CRO (30 min)
- Offer!
Applicants who contact employees directly regarding their application will not receive a response. Please submit your application through the designated application form.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The information collected from your application is subject to data processing on the basis of the performance of pre-contractual measures. The processing is intended for the management of applications for positions at Didomi. The fields marked with an asterisk are mandatory. Failure to complete them will result in your application being impossible to process. The recipients of the data are Didomi’s Human Resources team and other people in the company who are involved in the recruitment process, as well as their service providers. The data provided will be kept on our records for a period of two years, beginning from the last contact Didomi has with the candidate. In accordance with the applicable legislation you have the right to access, rectification, deletion, opposition. In case of disputes, you have the right to refer to the Commission National de l'Informatique et des Libertés. You can exercise your rights by contacting the data controller at the following address
[email protected]We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
