Senior CX Engineer

What you’ll be doing

Experian is driving innovation by delivering advanced solutions that redefine how millions of customers interact with us. We’re seeking a highly skilled Senior Software Development Engineer to help shape our next-generation Intelligent Virtual Assistant (IVA). In this role, you’ll construct dynamic JavaScript components and integrate them with advanced NLP and ML technologies to deliver agentic, frictionless self-service capabilities.  Your work will directly impact customer satisfaction and operational efficiency, enabling smarter, faster, and more personalized experiences at scale.

This role is ideal for a dynamic individual who excels in a fast-paced environment and has a proven track record of managing large-scale projects, collaborating with cross-functional teams by making data driven decisions

Key Responsibilities:

·       JavaScript Development: Develop innovative, scalable components with JavaScript in a specialized scripting framework.

• Feature Implementation: Develop solutions to increase automation and create consumer self-service capabilities across Experian’s contact center channels.

·       GenAI Coding: Leverage Generative AI coding assistants to accelerate development, improve code quality, and enhance productivity throughout the software lifecycle.

• Performance Optimization: Regularly assess, monitor and optimize the performance of applications, ensuring optimal performance and responsiveness.
• Continuous Integration: Implement and maintain CI/CD pipelines to automate the build, test, and deployment processes.
• Problem Solving: Troubleshoot and resolve complex technical issues, ensuring the stability and reliability of the software.
• Documentation: Create and maintain comprehensive technical documentation for developed features, configurations, and systems.

• US Partnership: Operate partially within US Central time zone as needed to ensure appropriate alignment and coordination with the US-based team.
• Hybrid Work: Must be able to work in-office (Hyderabad) 1-2 days per week, with remote work for the remainder

Qualifications and Experience Required:

• Core Technical Skills & Experience: 2+ years of JavaScript experience required; must be expert level in this area. 
• AWS: Solid understanding of AWS technologies such as DynamoDB and Lambda.
• GenAI: Must have strong and demonstrated knowledge of how to leverage GenAI in accelerating coding and testing (GitHub Copilot, ChatGPT, MS Copilot, or similar tool).
• Communication: Strong verbal and written communication skills, capable of conveying complex technical concepts to diverse audiences.
• Problem-Solving: Excellent analytical and problem-solving skills with a creative approach to challenges.
• Teamwork: Strong interpersonal skills and the ability to work effectively with cross-functional teams.
• Time Management: Excellent organizational skills and the ability to manage multiple projects simultaneously.
• Adaptability: Flexibility to adapt to changing priorities and new technologies.
• Attention to Detail: High standard for quality and precision in all aspects of work.
• On-Call: Participation in an on-call rotation is required.
• Additional Skills:
  • Previous experience in IVR and/or NLP development is preferred.
  • Familiarity with CI/CD pipelines and tools such as GitLab CI or Jenkins.
  • Understanding of microservices architecture and RESTful API design.
  • Knowledge of security best practices and tools for secure software development.

Why Join Us

·       Be part of a market leader in data-driven innovation.

·       Work in a dynamic, fast-paced environment.

·       Contribute to products that improve lives daily.

·       Thrive in an inclusive and diverse team.

Qualifications

• Java Script,
• Troubleshooting
• IVA
• Prompt Engineering
• Softskills

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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