Associate Head of Revenue Operations - Americas

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

Revenue Operations - Americas

You’ll join a hands-on, execution-oriented Revenue Operations team that partners directly with the Americas GTM organization. The team is embedded in daily pipeline management, forecasting, deal execution, and systems enablement, while also driving the evolution of scalable processes and governance.

This is a collaborative, fast-moving environment where RevOps works shoulder-to-shoulder with sellers and leaders, takes ownership of outcomes, and continuously improves how the business operates. You’ll also collaborate closely with global RevOps peers to ensure alignment and share best practices across regions.

The Role

Associate Head of Revenue Operations - Americas

The Associate Head of Revenue Operations– Americas is a hands-on, player-coach role with a bias for action and responsible for both the day-to-day execution and leadership of revenue operations across the Americas. Reporting to the Head of Revenue Operations  this role will work directly alongside the Americas GTM organization to support active pipeline management, deal execution, forecasting, and system usage, while also driving the ongoing evolution of scalable revenue processes, governance, and infrastructure.

This role serves as a working leader within the Americas RevOps organization, remaining embedded in daily GTM execution while setting standards and direction for the function. The role also owns the regional Contracts Administration function from an operational and execution standpoint. As part of a Global Revenue Operations function , this role will also partner closely with other regional RevOps leaders in order to ensure alignment to global processes, consistency in execution, and active sharing of best practices across regions.

What you will do

Revenue Reporting & Executive Analytics

• Deliver day‑to‑day support for GTM leaders and sellers, ensuring clear pipeline and deal visibility.
• Build and maintain dashboards and reports for weekly GTM meetings, forecasting, and executive reviews.
• Present insights, risks, and recommendations to Americas leadership.
• Continuously improve reporting by incorporating real‑time GTM feedback.

Sales Process, Forecasting & GTM Support

• Partner with sales leaders on active pipeline management, opportunity structure, and forecasting accuracy.
• Drive efficient weekly, monthly, and quarterly forecasting routines.
• Support GTM teams on sales process best practices, opportunity hygiene, and Salesforce usage.
• Identify and resolve execution friction, improving workflows, handoffs, and tooling.
• Balance near‑term execution needs with long‑term scalability initiatives.

Technology, Data & Systems Enablement

• Serve as the Salesforce business owner for the Americas, ensuring scalable and effective system usage.
• Configure, maintain, and optimize Salesforce to support regional selling motions and forecasting needs.
• Partner with global RevOps to align data models, processes, and system standards.
• Support adoption of GTM tools (Gong, Seamless, LinkedIn Sales Navigator) and translate usage into insights.
• Manage GTM tool vendor relationships, licensing, renewals, and tech‑stack optimization.

Contracts Administration & Deal Execution

• Lead daily operations of the Americas Contracts Administration function.
• Coordinate late‑stage deals with sellers and sales leadership to maintain velocity.
• Operate standardized contract intake workflows and monitor cycle times and approval SLAs.
• Remove deal bottlenecks and reduce time‑to‑close.
• Create and maintain documentation and enablement materials to improve deal quality.

Leadership & Cross‑Regional Collaboration

• Lead, coach, and mentor Americas RevOps team members while remaining hands‑on in execution.
• Model operational excellence and shared accountability.
• Collaborate closely with EMEA and APAC RevOps teams to ensure global process and tooling alignment.
• Share best practices and insights to advance consistency and maturity across regions.

Requirements

Skills we are looking for

• Proven experience in a senior revenue operations role with hands-on ownership of forecasting, systems, and deal execution.
• Strong Salesforce expertise with the ability to design processes and operate them day-to-day.
• Experience partnering directly with GTM teams in fast-paced, enterprise sales environments.

Preferred Qualifications

• Experience in regulated, data-driven, or transaction-based businesses.
• Demonstrated success operating as a player-coach within a growing or evolving RevOps organization.
• Hands-on experience supporting contracts administration workflows, approvals, and complex deal execution.

Functional Competencies

• Sets a high bar for execution, owns results and learns quickly
• Hands-On Leadership & Coaching
• Cross-Functional Execution
• Risk-Aware Decision Making
• Operational Discipline
• Continuous Improvement

Technical Competencies

• Expert-level Salesforce and GTM technology proficiency
• Advanced revenue analytics, forecasting, and reporting expertise
• Strong operational execution across process development and adoption

Benefits

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.