About the role
We are searching for a passionate and driven Account Lead (Upper North Island) to lead Halter’s North Island Account Management function. This is an opportunity to be part of a positive disruption to our farming industry, to be directly shaping and impacting the use of Halter’s technology on thousands of farms across the Upper North Island.
Can you imagine watching 500 cows or cattle turn in unison and walk calmly towards the milking shed or their next break? No quad bikes, no dogs, no fences. Just a mob of cows walking at their own pace. People say it looks like magic. Our customers are revolutionising farming with Halter.
Could be a bit of you?
You’ll care deeply about farmers and seeing them succeed. When the pressure is on, you’ll be a level head, you’ll likely thrive in the heat of the moment. You will enjoy instilling the right processes to ensure we are delivering consistently, a world-class customer experience and growth. Oh, you’ll definitely have high standards too, an ‘industry standard’ won’t cut the mustard for you. You will enjoy leading a team and creating an open culture with a growth mindset. You’ll be a masterful account manager yourself, with experience creating success plans, building relationships, managing expectations, negotiating contract renewals and setting touchpoints. You’ll be able to lead by example, comfortable coaching or putting your knowledge into practice with your accounts. You’ll also be hungry to make an impact by taking initiative, you won’t need an invite to spin up your next big idea.
This won’t be your most cruisy job, but there's a strong chance it’s the most fulfilling and impactful work of your career.
This role can be located anywhere in the Auckland and Waikato regions. Frequent travel is required as part of the position.
Who are we looking for:
- A phenomenal attitude and a team player with the ability to consistently overcome challenges.
- Someone who walks towards the pressure and thrives on hard problems.
- Experience in managing Account Management teams, and owning revenue retention.
- Experience managing high-stakes accounts, navigating stakeholders and building relationships with a diverse range of people.
- An innovative leader, with a track record of executing new solutions to deliver exceptional outcomes to customers.
- A data-driven leader that understands the nuances of building a CS function and managing customer touchpoints.
- Experience within the agricultural sector is a big bonus, but not a complete deal breaker.
- The ability to thrive in a dynamic, fast-paced working environment with a high degree of autonomy.
- A hunger for success and personal growth to be able to evolve quickly alongside a world-class team.
What your day could look like
- Revenue Retention & Expansion: You will own the retention and expansion of Halter’s existing revenue in the region by working closely with farmers to ensure they are extracting full value, achieving their desired value proposition, and ultimately understanding the impact Halter is having on their farming business. By driving improved outcomes on farms, and identifying opportunities for further impact, you will be responsible for the retention & expansion of Halter’s revenue in the region.
- Account Management: lead customer engagement, building genuine, authentic and enduring relationships with our farmers and their teams, families and animals. Understand the right touch points and processes required to ensure farmers extract the full potential of Halter for their business.
- Training and Development: Adapt Halter’s existing processes to develop and implement training programs for your team, ensuring continuous skill enhancement and alignment with company objectives. Foster a culture of knowledge sharing and collaboration within the sales organisation.
- Lead a world-class Account Management team: Lead, manage and support the field-based Account Manager's, driving high performance and helping ensure the success of our customers across the region.
- Growth Initiatives: Work collaboratively with cross-functional teams to optimize and refine the Halter customer experience. Constantly looking for opportunities to innovate and upgrade our service.
