Job Title: Senior Compliance Manager - VEU Operations
Location: Remote
Role Type: Full-Time (8 hours/day Monday-Friday)
Who We Are
At Reef, we help top talent find remote roles with established companies across Western markets. We only work with the best candidates and match you with companies who are serious about long-term growth and value you accordingly.
About the Role
We are hiring a Senior Compliance Manager to lead VEU (Victoria Energy Upgrade) compliance and operational checking for a growing Victorian energy efficiency company. You will verify every installation meets ESC standards, check serial numbers and COES documentation, manage RFI responses, coordinate installer performance, and ensure certificates are audit-ready before submission. This role focuses on air conditioning, hot water systems, and commercial lighting upgrades (80% commercial sector). Success means zero ESC penalties, catching compliance issues before certificate creation, and maintaining audit-proof operations as the business scales. This is a full-time remote role working core AEDT business hours.
Key Responsibilities
- Check 100% of completed installations within 24 hours, verifying serial numbers, COES documents, photographs, and installation quality
- Review and approve all certificates before submission to ensure audit compliance
- Prepare and submit ESC RFI responses accurately and within required deadlines
- Monitor installer compliance performance and provide VEU guidance and training
- Maintain accurate data entry across VEU systems and internal compliance tracking
- Coordinate with scheduling and operations teams on daily job flow
- Produce weekly compliance and operations reports covering job status, RFIs, installer performance, and risk flags
Requirements
- Proven experience working within the Victorian Energy Upgrades (VEU) Scheme (essential - must hit the ground running)
- Strong hands-on knowledge of VEU compliance for air conditioning, hot water systems, and lighting activities
- Experience checking COES documentation, serial number verification, and installation quality control
- Familiarity with ESC processes, RFI responses, audits, and regulatory requirements
- Meticulous attention to detail with systematic checking and documentation habits
- Clear, professional written communication suitable for regulator correspondence
- Calm under pressure with ability to manage high job volumes without compromising quality
- Available full time, 40 hours per week, working core AEDT business hours
- Fast and reliable internet connection; your own laptop or desktop suitable for the role; a quiet working environment; a good quality microphone or headset
