About Our Client

We are partnering with our client, a leading premium flash sales business operating across Asia, the Middle East, and Australia. The business works directly with luxury brands and official distributors to transform past-season inventory into high-performing, sustainable online sales experiences.
Sustainability is core to the business, with millions of items redirected from landfill through a circular retail model and ongoing CSR initiatives.

About the Role

Reporting to the Operations and Marketing Manager, the Omnichannel Operations Executive plays a critical role in the flawless execution of offline pop-up events and selected online sales. This is a hands-on operational role where precision, reliability, and accountability are essential.
You will progressively take ownership of larger and more complex events as your confidence and expertise grow.

Key Responsibilities

Offline event operations (pop-up sales)

Pre-event preparation

Prepare and upload stock lists and quota rules into Shopify and internal systems with a high level of accuracy
Coordinate with brand and logistics partners to ensure timely delivery of stock and furniture to event venues
Ensure all systems and operational processes are fully prepared ahead of each event

During event

Receive and verify incoming stock, ensuring full accuracy against delivery documentation
Own the inbound inventory process for assigned events, from scanning to system entry
Prepare and communicate inbound reports to brand partners clearly and professionally
Support the physical setup of events, progressively taking ownership of setup responsibilities
Assist with testing Shopify POS systems prior to going live
Provide backend operational support during sales, including inventory and promotion updates
Support the sales team as required to ensure a smooth customer experience
Assist with preparing and sharing daily sales reports with brand partners

Post-event

Own the repacking and outbound inventory process, ensuring zero discrepancies
Coordinate bump-out logistics and ensure all stock is accurately accounted for
Liaise with brand partners to communicate outbound reports and resolve any required adjustments

Online event operations (warehouse supervision)

Travel to warehouses in Western Sydney and occasionally Melbourne to supervise selected online events
Oversee inbound processes at 3PL warehouses, ensuring accuracy and escalating issues promptly
Monitor pick and pack processes to ensure compliance with brand requirements and internal standards
Act as the key liaison between warehouse teams and the e-commerce team
Support warehouse teams with operational queries and guidance
Identify and propose process improvements to improve efficiency and accuracy
Maintain exceptional accuracy across all stock movements
Build and maintain strong working relationships with 3PL partners

Job Details

Operations Executive - E-commerce / Retail

Related Jobs