CRM Tech Manager
•Deliveryhero· 16h
📣 Marketing⏰ Full-time📈 Mid Level🇩🇪 Berlin, Germany
16h ago
Littlepay·about 2 months ago
We’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over USD 1 billion a year in 19 countries and continuing to expand globally, we’re proud to move more people through better payment experiences.
We are seeking an Application Support Engineer to enhance our product performance metrics and provide essential technical support. The ideal candidate will possess strong technical and communication skills, collaborating closely with software engineers, support teams, quality assurance, and business analysts. This role focuses on continuously improving the operability, supportability, and overall performance of our products and integrations. If you are detail-oriented, have strong customer empathy, and are driven by measuring, learning from, and improving products and services, you will thrive in this position.
Reporting to the Engineering Manager, you will be embedded within highly collaborative product engineering teams that embrace a "you build it, you run it" philosophy. Your responsibilities will include:
Ideally, you'll have:
We love to look after our people. At Littlepay, you'll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work.
You’ll have access to:
At Littlepay, we believe great work happens when we solve problems, together. We see in-person collaboration as an important way to build connections, share ideas, and support each other meaningfully.
For those assigned to an office location, we generally expect a minimum two-day presence in the office each week. This may vary depending on your role, team, and location. For example, our team in Luxembourg works 4 days from the office, whereas our AU and UK teams currently work a minimum of 2 days onsite in our Melbourne/London offices. Some positions might require more frequent office attendance to support cross-functional collaboration, customer engagement, or specific team workflows. Your hiring manager will provide details relevant to your role.
We aim to strike a healthy balance between in-person connection and flexibility, while staying connected to deliver with speed and agility as we continue to scale, ensuring our ways of working support both our people and our shared ambition to move more people through better payment experiences.
If you’ve been shortlisted for the role, you’ll first have a chat with our Talent team, who will set up an interview if the stars align. A short workplace preferences questionnaire will also be sent to help us learn more about the way you prefer to work. Following a successful first interview, you’ll meet with a second set of Littlepay folks, and be invited to participate in the final stage before being presented with an offer.
If you have any questions regarding the recruitment process or if you require any accommodations for any stage in the interview process, please don’t hesitate to let us know. Additionally, if you don’t meet all of the criteria (we know that some underrepresented groups tend to avoid applying if they don’t), please still apply. We really enjoy meeting people who might bring a fresh perspective on a problem we need to solve!
Ultimately, being part of our small but mighty team means you'll have the opportunity to learn about micropayments, and have a hand in the provision of services that impact millions of people. You’ll help us deliver on our revolutionary product roadmap and help scale our platform as we continue to expand across the globe.
If this opportunity interests you, hit apply! We look forward to learning about you.
