Senior Retail Operations Executive

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier).  The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets. 

Why Join Us 

At LUXASIA, we believe there is beauty within every talent – that is you. 

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling. 

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful? 

 #LI-RO1

Requirements

The Senior Retail Operations Executive is responsible for ensuring the smooth day-to-day operations of a designated category or product line within LUXASIA’s retail network. This role supports sales performance, stock management, and visual merchandising while ensuring a seamless customer experience. As an individual contributor, the Retail Operations Executive works closely with internal teams and external partners to drive operational excellence and execute retail strategies. 

Main Roles and Responsibilities 

Sales Performance Management 

• Own and drive key KPIs to achieve sales targets for all stores. 
• Cascade monthly sales targets to Area Supervisors (AS) and Customer Engagement Officers (CEO). 
• Monitor weekly and monthly sales performance to identify trends and areas for improvement. 
• Ensure timely and accurate encoding of retail sales data into MIM (Management Information System) daily. 
• Collaborate with Brand and Key Account teams to plan and execute monthly animations, events, and sales initiatives. 
• Align with the Brand/Marketing team to strategize promotional activities and ensure seamless implementation. 

Stock Management 

• Maintain optimal stock levels (2.5–3 months of inventory) to prevent stockouts or overstocking. 
• Ensure the availability of all key SKUs in stores at all times. 
• Verify inventory accuracy in SAP and MIM systems. 
• Coordinate regular stock audits with Finance and oversee reconciliation processes with agencies. 
• Enforce FEFO (First Expiry, First Out) practices in stores. 
• Monitor expiring/expired products and coordinate with Sales Operations for promotions or pull-outs. 
• Conducts in-depth analysis of sales off take and product allocation. 
• Communicate promptly with Brand teams to address out-of-stock (OOS) situations. 

Customer Engagement Officer (CEO) Management 

• Oversee the recruitment, training, and onboarding of CEOs in retail operations systems (MIM and CE App). 
• Monitor and ensure adherence to grooming standards per company guidelines. 
• Evaluate CEO performance in collaboration with agency partners. 
• Ensure adequate manpower allocation in stores during operational hours. 
• Validate and approve daily records submitted by agencies. 
• Align and execute sales incentive programs with cross-functional teams, ensuring accurate crediting and compensation payouts. 

Visual Merchandising (VM) 

• Ensure compliance with brand-specific planograms and visual merchandising guidelines. 
• Collaborate with Brand teams to execute in-store launches of new products. 
• Conduct regular store visits to verify adherence to VM standards. 
• Ensure availability of testers and remove outdated or unnecessary POSMs. 
• Maintain an organized and visually appealing in-store environment. 

Customer Relationship Management (CRM) 

• Achieve CRM-related KPIs, including new customer acquisition, email capture, and DOB tracking. 
• Ensure CEOs are aligned with CRM targets and monitor progress regularly. 
• Drive customer engagement and loyalty through CRM initiatives. 

Sales Recording and Reconciliation 

• Implement and enforce processes to maintain the accuracy and integrity of sales data. 
• Validate monthly sales figures in partnership with agency teams. 
• Collaborate with the Marketing team to ensure accurate campaign code usage for sales recording. 
• Monitor and manage the submission of manual order slips for proper tracking. 

Retail Excellence and Audit 

• Coordinate with regional retail operations to roll out the Retail Excellence framework and conduct periodic audits. 
• Ensure high standards of execution for all processes, aligning with audit requirements. 

Qualifications and Experience

• Bachelor’s degree in business administration, Retail Management, or a related field. 
• 3–5 years of experience in retail operations, preferably in luxury or beauty brands. 
• Strong leadership skills and ability to manage cross-functional teams effectively. 
• Excellent organizational and analytical skills with attention to detail. 
• Proficiency in SAP, MIM, or equivalent systems. 
• Strong communication and interpersonal skills. 

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?  

If so, you are the one we are looking for. JOIN US and let’s grow together. 

Championing Diversity, Equity and Inclusion 

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law. 

To explore other careers opportunities, visit our careers page . If you have a question for us, please drop us an email here.  

We regret to inform you that only shortlisted candidates will be contacted. Thank you.  

Recruitment Privacy Notice 

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.  

Note To Staffing Agencies 

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.