Dutch B2B Technical Support Advisor (part-time, remote)

Hello Dutch Tech - Gurus

Are you looking for a career change with a forward-thinking global organization?

Then, come be part of an award-winning company and join a successful team that will 🚀 boost🚀  your career!

ManpowerGroup on behalf of its client, a global technology and services leader is looking for highly dexterous and digital-savvy Dutch speakers to work part time, 20 hours per week.

📌 HQ Location:  Athens

📍 Working Model: Fully remote

🖋️You will be reporting to Technical Support Supervisor

What you will do:

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Management of incoming video-calls
• Build sustainable relationships of trust through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Ask probing question to identify the technical issue faced by the end user and support with the troubelshooting steps needed
• Work 3 days per week; Monday & Wednesday 10:00-18:00, Friday 10:00-14:00 FIXED SCHEDULE 💃