Campaign Coordinator

Are you a master orchestrator with a passion for seamless marketing operations and elevating client satisfaction? Do you thrive in a dynamic, collaborative environment where crystal-clear communication and meticulous coordination are paramount? At VML MAP, we're seeking a Campaign Coordinator who will serve as the essential operational bridge between our clients and our expert internal teams, ensuring flawless campaign delivery that consistently exceeds expectations and adheres to our global standards.

Please note, this opportunity is a hybrid role based out of our Toronto offices (Queen's Quay and Lower Jarvis) requiring 4 days in office, 1 day remote.

What will your day look like?

As our new Campaign Coordinator, you'll play a central role in nurturing client relationships and expertly coordinating the execution of impactful marketing campaigns across diverse channels. Your core responsibility will be to ensure impeccable alignment between client needs and our internal team's execution, all while upholding our uncompromising quality standards.

More specifically, your tasks will include:

• Acting as the single point of contact for our valued local market stakeholders, providing help and guidance.
• Leading client calls to discuss strategic campaign plans, progress updates, and proactively address any concerns.
• Meticulously validating and processing client briefs and tickets in JIRA, ensuring every detail is captured.
• Expertly managing day-to-day task prioritization within the team to consistently meet critical deadlines.
• Participating in daily SCRUM meetings to foster team alignment, anticipate challenges, and swiftly resolve roadblocks.
• Rigorously reviewing proofs and target counts for client approval, ensuring accuracy and brand integrity.
• Proactively monitoring campaign timelines and escalating any potential delays with foresight.
• Maintaining precise records of hours on campaigns to ensuring transparency and accountability.
• Proactively identifying and resolving non-standard client requests, turning challenges into solutions.

Who are you going to work with?

At VML MAP, you'll collaborate with a diverse and exceptionally talented collective of professionals, including Campaign Specialists, Producers, Solution Experts, and Operations Managers. You'll also directly engage with local market representatives, client teams, and external stakeholders as needed, fostering robust partnerships. This cross-functional collaboration will empower you to contribute to truly impactful campaigns while significantly expanding your expertise in cutting-edge marketing technologies like JIRA, Confluence, Adobe, and Salesforce.

What do you bring to the table?

We're seeking someone who is proactive, profoundly service-oriented, and exceptionally organized. You thrive in a multi-stakeholder environment and excel at navigating competing priorities with grace, all while maintaining an unwavering attention to detail.

To truly shine in this role, you should possess:

• A minimum of 1 year of experience in campaign coordination, project coordination, or a related field, demonstrating foundational expertise
• Familiarity with marketing technologies (e.g., JIRA, Confluence, Adobe, Salesforce) is preferred, showcasing your tech-savviness.
• Experience working in a fast-paced, dynamic environment, where adaptability is key.
• Exceptional verbal and written communication skills to liaise effectively and build strong rapport with clients and internal teams.
• Strong multitasking and time-management skills to expertly handle competing priorities and deliver consistently.
• A forward-thinking approach to anticipate client needs and proactively mitigate potential issues.
• In addition, you bring a positive mindset, a truly collaborative spirit, and a keen commercial awareness that allows you to deeply understand client goals and strategically identify opportunities for added value.

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

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