About Momos
Momos is the leading Guest AI Platform built for multi-location restaurant brands across the globe. We help Customer Service, Operations, and Marketing teams streamline guest feedback, automate issue resolution, and drive repeat revenue — all powered by AI. Our customers include some of the most iconic QSR and fast-casual brands across 23,000+ locations worldwide.
We’re growing quickly and investing in strategic field marketing to fuel our next stage of expansion. As we scale in North America, events will play a critical role in brand visibility, pipeline creation, and customer engagement.
Role Overview
We are looking for an experienced Field Marketing Manager to plan, coordinate, and execute Momos’ field and industry events across North America. This role will be responsible for end-to-end event management — from strategy to logistics to campaign execution — with the goal of generating pipeline, strengthening customer relationships, and amplifying our brand presence in the restaurant technology space.
The ideal candidate is a hands-on operator with strong project management skills, a creative mindset, and a results-driven approach to event ROI.
This role requires periodic travel (20-30%) to conferences, trade shows, and customer events across the US and Canada.
Key Responsibilities
Field Events Planning & Execution
- Own the field event strategy and annual field event calendar for North America, focusing on high-impact restaurant, QSR, and hospitality industry shows.
- Plan, run, and optimize field events: dinners, roundtables, roadshows, CXO programs, industry field activations
- Build promotion playbooks for events including outbound strategy, sales enablement kits, messaging, and sequences
- Develop post-event follow-up frameworks, including persona messaging, lead routing, feedback intake, and pipeline acceleration tracks
- Manage all end-to-end logistics: booth selection, vendor communication, booth design, equipment shipping, swag procurement, staffing, demos, and run-of-show.
- Ensure flawless on-site execution, representing Momos professionally and ensuring our brand is consistently showcased.
- Work cross-functionally with Product Marketing, Sales, Content & Design, and Customer Success to align messaging and event goals.
Campaigns and Attendee Management
- Build integrated pre-event, during-event, and post-event campaigns across email, social media, paid channels, partners, and SDR follow-up motions.
- Own attendee list segmentation, outreach, and meeting booking strategies.
ROI Measurement
- Track event KPIs, including leads captured, meetings booked, influenced pipeline, CAC efficiency, and event ROI.
- Build the measurement strategy for field marketing, tying investment to pipeline, velocity, and influenced ARR
- Optimize event performance over time through testing, creative improvement, and data-driven insights.
Creative, Content, and Brand Support
- Partner with the brand and content teams to produce event-ready collateral: signage, booth graphics, pitch decks, demo flows, handouts, and multimedia assets.
- Ensure all messaging reflects Momos’ value proposition, positioning, and key differentiators.
- Contribute creative ideas for booth experiences, activations, and engagement tactics that attract high-quality prospects.
Customer & Partner Events
- Plan and execute smaller-scale customer and partner events, including:
- Customer roundtables
- Executive dinners
- Local workshops & meetups
- Co-hosted partner events
- Virtual webinars
- Work with Sales and Customer Success on attendee recruitment and account targeting.
- Ensure events strengthen customer relationships, improve retention, and support expansion opportunities.
Requirements
Must-Have:
- Located in the United States (remote) and willing to travel 20-30% for conferences and field events across North America.
- 5+ years of experience in event marketing, field marketing, or demand generation (preferably in B2B SaaS or tech).
- Strong project management and logistics coordination skills; able to oversee multiple events simultaneously.
- Experience running booth experiences at trade shows, industry conferences, or regional field events.
- Ability to work cross-functionally and collaborate with Sales, Marketing, and Creative teams.
- Strong communication and relationship-building skills.
- Analytical mindset with experience in measuring and reporting event performance and ROI.
Nice-to-Have:
- Experience in the restaurant, hospitality, or retail technology industry.
- Familiarity with lead routing, CRMs like HubSpot/Salesforce, marketing automation tools like Conversion AI, and lead scoring logic.
- Experience creating or adapting event creative assets.
- Startup or high-growth SaaS experience — comfortable with building processes from scratch.
Benefits
Why Join Momos?
- A chance to shape the visual motion identity of a high-growth AI SaaS brand in the QSR + enterprise space.
- Significant creative autonomy: you’ll be the go-to motion storyteller, able to craft narrative, shape messaging, and drive visual design decisions.
- Impactful work: your videos will be used in product launches, customer success stories, webinars, social campaigns, and enterprise sales decks — you’ll help translate AI value into business outcomes and revenue uplift.
- Collaborative environment: you’ll work closely with our marketing, product, and leadership teams — sharpening your craft, deepening your SaaS tech fluency, and growing your career in a dynamic scale-up environment.
- Competitive compensation and benefits, remote/hybrid flexibility (Bay Area preferred), plus opportunities to build and refine our motion asset library, mentorship, and professional development in design/motion.
Cultural Values
- Mission-driven and fast-paced, entrepreneurial environment.
- A collaborative and flat company culture.
- Comprehensive private health insurance.Discretionary trips to our offices worldwide, with global travel medical coverage.
- Insurance (when it's safe to travel!).
- Cross-cultural team bonding/networking.
- Love Food? Join our Team!
Equal Opportunity
Momos is an equal-opportunity workplace that embraces diversity and different cultures. We started as an international company and know that building an organization with diverse experiences, perspectives, and opinions allows our team to grow and excel.
