Operations Coordinator- Part time / Contract-to-hire

The opportunity

The Operations Coordinator will help bring ngrok's culture, workplace experience, and team operations to life. This role supports the daily rhythm of the company, coordinating logistics, maintaining people-facing systems and processes, and ensuring that ngrokkers feel supported, connected, and informed.

This role requires in-office presence 2-3x/week in our San Francisco, CA office.

What You’ll Do

Office & Facilities Operations

• Assist with office logistics including supplies, shipments, and vendor coordination
• Support employees with equipment needs and basic facilities tasks
• Help maintain organized processes for remote and hybrid work setups
• Set up all hands audio / visual equipment for weekly meeting
• Manage AV equipment in meeting rooms

People Operations

• Coordinate onboarding schedules, orientation sessions and new-hire tasks
• Assist with new hire kits and setup logistics
• Support People & Values sessions and onboarding improvements
• Track anniversaries and support recognition programs
• Assist with People cycles as needed (e.g., org surveys, employee engagement tasks, open enrollment support)
• Maintain accurate documentation and help keep People Ops processes organized

Employee Experience & Culture

• Contribute to employee experience programs that foster engagement, belonging, and team connection
• Coordinate logistics for SF and remote gatherings, team-building events, and cultural initiatives

What We’re Looking For

• 1–3 years in people operations, facilities, or employee experience roles.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills.
• Experience supporting both remote and in-person teams.
• High attention to detail, resourcefulness, and a “get-it-done” mindset.
• Strong process orientation — able to create and iterate on workflows (Notion, Google Workspace, etc.).