Pre-Sales Manager

So, what’s the role all about?

We are seeking a NICE AI Presales Engineering Manager that will lead the functional and technical sales process with a coordinated focus on solutions development across NICE’s portfolio of Agentic Experience Automation solutions through discovery and requirements gathering, validation and demonstration as well as manage a team of AI Presales Engineers covering the region of UK, Ireland, South Africa and Israel.

The AI Presales Engineering Manager must be able to articulate NICE solutions’ value and position NICE’s products to both business and technical users.


How will you make an impact?

The AI Presales engineering Manager must be a self-motivated storyteller, with a proven track record in software sales and knowledge of technology. The Ai Presales Engineering Manager must demonstrate a positive “can do” approach combined with the ability to eliminate sales obstacles through creative and adaptive approaches.

This role is a fit for someone with a strong technical background who has experience with solution selling. The candidate should enjoy a mix of work and be ready to flex their strong technical aptitude.

Responsibilities:

• Manage your team to deliver exceptional experiences in front of customers, partners and prospects

• Motivate by example

• Deliver demonstrations that align the NICE portfolio with the customer’s business challenges

• Identify all functional and technical challenges of assigned accounts

• Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs.

• Influence and educate clients that NICE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value.

• Lead in all technical aspects of the sales process.

• Assist with the definition and execution of successful proof of concepts (POC), where appropriate.

• Actively contribute to a team approach with account executives and overlay teams.

• Provide product feedback and suggestions to Product house.

• Able to promptly respond to functional and technical elements of RFIs/RFPs

• Professionally and independently conduct discovery conversations and needs analysis for both business and technical topics

Have you got what it takes? 

• Prior Managerial experience in Software or Technology companies

• Exceptional presentation and demo capabilities

• Experience customizing and building the storyboard for demos and POC

• Demonstrated success in achieving strategic deal wins

• Ability to manage multiple, complex sales opportunities simultaneously

• Ability to communicate from C-level executives down to Agent/Front Line level employees

• Self-motivated, highly organized and team-oriented

• Strategic thinker with a strong technical aptitude

• Significant travel up to 75% at times

It would also be an advantage if you have:

• Contact centre technologies, Work Force Manager/Management, Talent/HR Management, CRM or Business Intelligence experience

• Certifications and knowledge of cloud technologies (AWS, Azure, Google)

• Hardware platforms & Virtualization

• Vertical market selling experience including Banking, Insurance, Telcos, Healthcare, Travel, and others

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 9747.
Reporting into: Director, Solution Engineering.
Role Type: Individual Contributor.

#LI-Remote