Senior DevOps Engineer, CX

So, what’s the role all about?

We are looking for a highly skilled DevOps Engineer with 6-8 years of experience in managing, automating, and optimizing modern cloud infrastructure and CI/CD pipelines. The ideal candidate will have strong hands-on experience with AWS, Kubernetes (EKS preferred), Infrastructure as Code (Terraform/CloudFormation), Jenkins, GitHub Actions, Prometheus, Grafana, OTEL, Docker, and Python/Shell scripting. This role involves working closely with cross-functional engineering teams to enhance deployment automation, ensure reliability, and support scalable infrastructure for critical business applications.

How will you make an impact?

• Design, implement, and manage highly available and scalable AWS infrastructure.
• Use Terraform or CloudFormation to build and maintain Infrastructure as Code (IaC) for consistent, repeatable provisioning.
• Manage configuration, networking, and access policies across cloud environments.
• Develop, maintain, and enhance CI/CD pipelines using Jenkins and GitHub Actions & Workflows.
• Automate build, testing, and deployment processes to reduce manual effort and improve release velocity.
• Implement automated rollback, approval gates, and environment promotion workflows.
• Experience with managing EKS clusters including provision, scaling, and troubleshooting Kubernetes networking and security in AWS
• Containerize applications using Docker and deploy via ECS or EKS.
• Experience with configuring and fine-tuning observability stacks (Prometheus, Grafana, OTEL) for efficient monitoring, alerting, and troubleshooting at scale.
• Experience with leveraging AI tools (e.g., GitHub Copilot) to assist in coding, testing, and automating DevOps tasks.
• Experience in integration of AI-driven automation tools into CI/CD pipelines and Kubernetes management.

Have you got what it takes?

• Experience: 6-8 years of relevant DevOps or Cloud Engineering experience.
• Kubernetes Platform Management EKS preferred.
• Cloud Platforms: Strong expertise with AWS (EC2, ECS, EKS, S3, RDS, CloudFront, IAM, VPC, Route53).
• IaC Tools: Proficiency with Terraform and AWS CloudFormation.
• CI/CD Tools: Solid hands-on experience with Jenkins and GitHub Actions.
• Scripting: Proficiency in Python, Groovy, or Shell scripting.
• Containers: Strong understanding of Docker and container orchestration (ECS/EKS).
• Kafka and AWS MSK experience will be added advantage.
• Monitoring: Familiarity with monitoring and logging stacks (CloudWatch, ELK, Prometheus, Grafana).
• Soft Skills: Strong communication, analytical, and problem-solving abilities.
• Preferred Certifications: Certified Kubernetes Administrator / AWS Certified DevOps Engineer / Solutions Architect / Terraform Associate/

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9649

Reporting into: Tech Manager, CX

Role Type: Individual Contributor