Specialist Software Engineer, CX

What’s the role all about?

You will be a key contributor to developing a multi-region, multi-tenant SaaS product. You will collaborate with the core R&D team, using technologies like .NET/C#, AWS, and Data to build scalable, high-performance products within a cloud-first, microservices-driven environment.

How will you make an impact?

• Take ownership of the software development lifecycle, including design, development, unit testing, and deployment, working closely with QA teams.
• Ensure that architectural concepts are consistently implemented across the product.
• Act as a product expert within R&D, understanding the product’s requirements and its market positioning.
• Work closely with cross-functional teams (Product Managers, Sales, Customer Support, and Services) to ensure successful product delivery.

Key Responsibilities:

• Lead the design and implementation of software features in alignment with product specifications and adhere to High-Level Design (HLD) and Low-Level Design (LLD) standards.
• Lead the development of scalable, multi-tenant SaaS solutions.
• Collaborate with Product Management, R&D, UX, and DevOps teams to deliver seamless, end-to-end solutions.
• Advocate for and implement Continuous Integration and Delivery (CI/CD) practices to improve development efficiency and product quality.
• Mentor junior engineers, share knowledge, and promote best practices within the team.
• Assist in solving complex technical problems and enhance product functionality through innovative solutions.
• Conduct code reviews to ensure adherence to design principles and maintain high-quality standards.
• Plan and execute unit testing to verify functionality and ensure automation coverage.
• Contribute to the ongoing support of software features, ensuring complete quality coverage and responsiveness to any issues during the software lifecycle.

Qualifications & Experience:

• Bachelor’s or master’s degree in computer science, Electronics Engineering, or a related field from a reputed institute.
• More than 9 years of experience in software development with a strong focus on backend technologies and a track record of delivering complex projects.
• Expertise in C#, .NET for back-end development. Angular, Javascript, Typescript experience is an added advantage.
• Experience in developing high-performance, highly available, and scalable systems.
• Working knowledge of RESTful APIs
• Solid understanding of scalable and microservices architectures, performance optimization, and secure coding practices.
• Exceptional problem-solving skills and the ability to work on multiple concurrent projects.
• Experience working with public cloud platforms like AWS (preferred), Azure, and GCP.
• Proficiency in developing solutions that leverage both SQL and NoSQL databases.
• Hands-on experience with Continuous Integration and Delivery (CI/CD) practices using tools like Docker, Kubernetes, and other modern pipelines.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Req ID: 9613
Reporting into: Tech Manager, Engineering, CX
Role Type: Individual Contributor